Account Manager

GumGum; Sydney; Hybrid; AUD 80,000 - 140,000; Full time

Job summary

GumGum, The Mindset Company™, is seeking an Account Manager in Sydney to join the Customer Success and Operations team. You will manage the full campaign lifecycle, collaborating with Sales, Creative Services and Programmatic Ad Operations to deliver campaigns that meet client targets with exceptional service.

You'll work with agency partners to deliver reporting, build relationships, and drive strategy and optimization.

Qualifications

• Bachelor's degree in Advertising, Marketing, Business or related field.
• 2+ years in digital media—account management, media planning or customer service.
• Familiarity with ad tech and programmatic advertising concepts.
• Hands-on experience: DoubleClick, Sizmek, MOAT, IAS, DoubleVerify, Salesforce and Jira.
• Excellent written and verbal communication with a solutions-oriented mindset.

Responsibilities

• Launch and manage campaigns across GumGum's platform, hitting SLAs.
• Own full campaign life cycle from setup to optimization with cross-functional teams.
• Build relationships with agency contacts and serve as trusted campaign partner.
• Produce reporting with performance insights and actionable recommendations.
• Create End of Campaign Reports aligned to KPIs and objectives.
• Collaborate with Sales to shape media plans and strategies.
• Identify opportunities in live campaigns for incremental revenue.
• Maintain accurate Salesforce and Jira records and billing reports.

Skills

Account management

Digital media

Programmatic

Ad tech

Communication

Time management

Diplomacy

PowerPoint

Excel

Word/Docs

Salesforce

Jira

Education

Bachelor's degree in Advertising/Marketing/Business

Tools

DoubleClick

Sizmek

MOAT

Integral Ad Science

DoubleVerify

Salesforce

Jira

Job description

GumGum is The Mindset Company™ transforming advertising. We’re an advertising technology company delivering results by matching brands with people in the right mindset in the moments that matter. Our platform is powered by the Mindset Graph™, our AI-driven data engine that processes billions of real-time contextual, creative, environmental, and historical signals to match every ad with the most receptive audience. The result is advertising that drives meaningful outcomes for advertisers and publishers, and is more relevant for consumers.

We were founded in 2008 and are headquartered in Santa Monica, California, operating in over 19 markets across North America, Europe, Japan, and Australia.

Our principles guide our work every day and are as follows:

• Customer-Obsessed: We’re focused on advertising solutions that solve needs and drive success for clients and partners.
• Make it Happen: We have a bias for action and take ownership to deliver results.
• Always Innovate: We push boundaries with creativity and technology.
• Foster Belonging: We ensure colleagues feel included, supported, and empowered to thrive.

The Account Manager is a critical role within the Customer Success and Operations department that works directly with our advertising agency partners to execute on campaigns to meet client targets. The role supports our sales team to ensure that all aspects of the campaign cycle are performing to client expectations while updating, educating, and building relationships with our agency partners.

The Account Manager facilitates the management of all aspects of the campaign life cycle, working closely with our Sales, Creative Services, and Programmatic Ad Operations teams to ensure the successful delivery of advertising campaigns, while providing GumGum clients with industry-leading customer service.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

What You'll Achieve

• Launch and execute sold campaigns across GumGum's proprietary platform, hitting every SLA along the way.
• Own the full campaign life cycle — setup through optimisation — in close partnership with Sales, Creative Services and Programmatic Ad Operations.
• Build real relationships with agency contacts and become the person they trust to make a campaign perform.
• Deliver reporting that says something: performance, insights and clear recommendations, shared both internally and with clients.
• Produce End of Campaign Reports mapped to each campaign's objectives and KPIs, on time, every time.
• Partner with Sales to shape media plans and campaign strategies that win and grow business.
• Spot upweight opportunities inside live campaigns and turn them into incremental revenue.
• Keep the engine running — accurate Salesforce and Jira records, IOs and screenshots, and billing reports that make end-of-month invoicing painless.

Skills You'll Bring

• A bachelor's degree in a related field such as Advertising, Marketing, Business, or a similar discipline.
• 2+ years in digital media — account management, media planning and/or customer service in online verticals.
• Working knowledge of the ad tech industry and digital advertising trends (a definite plus).
• Familiarity with programmatic advertising concepts, terminology, and best practices.
• Hands-on experience with DoubleClick, Sizmek, MOAT, Integral Ad Science, DoubleVerify, Salesforce and Jira.
• Excellent written and verbal communication, with a solutions-oriented mindset in every agency and client conversation.
• Sharp attention to detail and time management that holds up against competing deadlines in a fast-moving environment.
• Diplomacy to manage stakeholders inside and outside the business while still delivering on client expectations — plus confidence in PowerPoint, Excel and Word or Slides, Sheets, and Docs.

Learn about our benefits & perks package at gumgum.com/benefits.

Awards

• 2025 & 2026 Digiday Media Awards Europe Best Contextual Targeting Offering
• 2025 AdExchanger Awards AI Innovators, Technology & Service Provider, Finalist
• 2025 MARKETECH APAC Marketing Technology Awards Silver Winner for Best Contextual Advertising Tech Platform

We're always learning and evolving as a company, and we continue to take thoughtful steps to support our people and strengthen our culture.

Follow Us on Social

• Instagram: @gumgum
• LinkedIn: https://www.linkedin.com/company/gumgum/
• YouTube: @GumGumInc
• TikTok: @itsgumgum