Account Manager

Azelis; Redland City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Azelis is seeking a product development specialist focused on bakery ingredients. You will drive innovation from concept to commercialization, develop new recipes, and support customers with technical guidance and new product introductions.

With a strong technical baking background and 5 years’ industry experience, you will collaborate with sales and admin teams, manage trials, and coordinate multi-functional activities while maintaining high ethical standards and policy adherence.

Qualifications

• 5 years’ experience in industry (technical or commercial).
• Technical background in Baking or related field.
• Knowledge of food fibers, proteins, starches, hydrocolloids and texturants.
• Strong interpersonal and relationship-building skills.
• Ability to develop new business and fill the sales pipeline.
• Flexible, well-organized and commercially minded.

Responsibilities

• Develop new recipes/processes and modify existing recipes as required.
• Research markets and technologies to create new product concepts.
• Source materials from preferred suppliers and prepare costings.
• Run trials and coordinate customer complaint investigations.
• Prepare product specifications and labeling; ensure consistent flavor, color and texture.
• Provide technical support to customers and educate them on applications.
• Travel to the Pacific Islands as required; use CRM/BI systems for data capture.
• Develop strategies for assigned customers to achieve targets and maintain relationships.
• Support sales with new product offerings and opportunities.

Skills

Bakery application knowledge

Food ingredients expertise

Product development

New business generation

Relationship building

Sales support

Project coordination

Adaptability

Technical communication

Job description

Mission

The position is responsible for innovation and product development within ingredient portfolio, with an emphasis on bakery applications. This person will also support our extensive customer base in new bakery ingredient development along with new applications of novel ingredient. The role will focus on innovation to help move ingredients from concept to commercialization while collaborating with other sales and admin teams.

Main Accountabilities

• Develop new recipes/processes and modify existing recipes (only as required)
• Research current consumer markets and latest technologies to develop new product concepts
• Research / Source raw materials and other ingredients from preferred suppliers
• Prepare product costings based on raw materials and manufacturing costs to ensure profitable products
• Run trials of new products
• Co-Ordinate with any customer complaint investigations or product issues
• Compile, check and approve product specifications and labelling
• Design the processes for making products with a consistent flavor, color and texture in large quantities
• Test Bake and approve monthly blended products for sale
• Preferred Knowledge with Foodworks 10 – Data Base ( Nutritional information for recipe/labels )
• Monthly forecast of raw materials and blended finished products
• Support sales staff with new products offering and creating products as per customer requirements
• Educate customers on company products application, training where required
• Develop and implement strategies for assigned customers to achieve the agreed targets and objectives
• Establish strong relationships with directly assigned customers and ensure a high level of technical support to maximise the sales and profitability to Azelis
• Travel to the Pacific Islands as required
• To utilise the CRM and Business Intelligence (BI) systems as part of the daily work process and ensure that all relevant customer, lead, and opportunity‑related information is captured and actioned.
• To consistently seek and develop business opportunities in the form of new markets, customers, products, and suppliers
• To ensure that all company policies and values are upheld in their entirety and to ensure that the business is represented both professionally and ethically in all dealings both internal and external
• Follow the Responsible Care programme adopted by Azelis to achieve continuous improvement in the areas of safety, health, and environmental management
• Other responsibilities as agreed
• To ensure that all company policies and values are upheld in their entirety and to ensure that the business is represented both professionally and ethically in all dealings both internal and external customers.
• To abide by our Corporate Values, Our Purpose and Mission and ARIA Values and Business Etiquette.
• The requirements of the job will develop and change due to the needs of the business and the employee will be expected to adapt to these changes. This list is not absolute, and the employee will be expected to carry out any tasks and duties for which they are trained.

Experience, Skills & Education

• 5 years’ experience in industry, i.e. in technical or in commercial role
• Technical background in Baking or similar
• A base knowledge of food fibers, proteins, starches, Hydrocolloids and Texturants
• Self‑motivated to start up new initiatives to generate new business
• Excellent interpersonal and relationship building skills
• Creative to develop new means to generate interest and fill the sales pipeline
• The ability to adapt to new requirements and have a flexible approach
• Highly organized and able to meet principal expectations
• Confident in interacting at all levels within the business – from R&D to commercial and senior management.
• The drive to challenge yourself personally and develop new skills
• The ability to think commercially and deliver results