Customer Success Manager

Expert Executive Recruiters (EER Global); Melbourne; On-site; AUD 120,000 - 260,000; Full time

Job summary

A fast-growing SaaS company in Melbourne is looking for an experienced Account Manager focused on sports and AI. This role involves managing client relationships, overseeing the onboarding of clients, and driving account growth globally. Applicants should have at least 4 years of experience in account management and a passion for sports. Competitive salary offered in a hybrid work environment.

Benefits

Work with global brands

Collaborative work culture

Opportunity for innovation in sports

Qualifications

• Minimum 4 years’ experience in Account Management, Customer Success, or a related client-facing role.
• Background in a tech B2B/SaaS environment.
• Ability to manage multiple client projects simultaneously.

Responsibilities

• Serve as the primary liaison and trusted advisor for key client accounts.
• Manage full post-sales lifecycle from onboarding and product deployment through ongoing account growth.
• Conduct quarterly business reviews utilizing BI tools to demonstrate platform impact.

Skills

Account Management

Customer Success

Technical Fluency

Project Management

Understanding of SaaS

Passion for Sports

Job description

Account Manager – SportsTech & AI – Hybrid, Melbourne

Are you passionate about sports and cutting-edge tech? Excited to work with global brands using AI to reshape digital fan engagement? Our client — a fast-growing SaaS company at the forefront of AI-powered sports content automation — is seeking a talented Account Manager to join its global team.

This innovative company helps some of the world’s biggest sports leagues and broadcasters transform their content strategies with AI-driven automation. Their platform enables rapid creation and delivery of personalized video highlights, empowering sports rights holders to expand digital reach, engage fans, and unlock monetization opportunities at scale.

Join a company partnering with the most iconic names in sports to drive the next wave of fan experiences through technology.

About the role:

The Account Manager is the client’s key point of contact, responsible for managing ongoing relationships and ensuring the successful implementation, adoption, and expansion of the company’s SaaS platform. You’ll collaborate closely with internal teams — product, delivery, and engineering — to deliver value and drive account growth globally.

Job Responsibilities:

• Serve as the primary liaison and trusted advisor for key client accounts.
• Manage full post-sales lifecycle, from onboarding and product deployment through ongoing account growth.
• Develop and execute project plans and manage timelines for implementation.
• Conduct quarterly business reviews, utilizing BI tools to demonstrate platform impact.
• Collaborate with internal technical and product teams based at HQ.
• Act as a consultant to your clients, sharing best practices and strategic insights.
• Identify and present upsell opportunities to grow account value.

Requirements:

• MUST: Minimum 4 years’ experience in Account Management, Customer Success, or a related client-facing role.
• MUST: Background in a tech B2B/SaaS environment.
• Strong technical fluency — ability to understand SaaS products and troubleshoot with clients.
• Proven ability to manage multiple client projects simultaneously, including onboarding and business reviews.
• Passion for sports — you enjoy talking about sports daily and staying engaged with the industry.
• Nice to have: Experience in video content, media streaming, or social media.

Why You'll Love It:

• Work with some of the biggest sports brands in the world, from leagues to broadcasters.
• Be part of a company leading the intersection of AI, media, and sports.
• Collaborate across departments in a fast-moving, high-impact environment.
• Join a team that values creativity, autonomy, and innovation — and loves sports as much as you do.

If you're excited to help redefine how fans connect with their favorite teams and sports moments, we’d love to hear from you.

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Spectator Sports, Technology, Information and Media, and Broadcast Media Production and Distribution

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