Account Manager

Metcash; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading wholesale distribution company in Australia is looking for a driven Account Manager to manage a portfolio of independent retailers. The role involves developing business plans, driving commercial outcomes, and enhancing customer relationships. Ideal candidates will have experience in account management and strong commercial acumen. This position offers great perks, including a fifth week of annual leave and opportunities for career growth.

Benefits

Extra Leave: 5th week of annual leave

Career Growth: Learning opportunities

Parental Leave: 12 weeks paid leave

Mental Health: Gold accreditation

Flexibility: Family Friendly Workplace

Qualifications

• Proven experience in account management, business development, or sales.
• Strong understanding of retail economics.
• Ability to translate insights into actionable strategies.

Responsibilities

• Own and manage a portfolio of customer accounts.
• Develop and execute Joint Business Plans aligned to customer strategies.
• Drive commercial outcomes including merchandising activations.

Skills

Account management

Business development

Commercial acumen

Strategic relationship management

Excellent communication

Job description

About the Opportunity

We\'re looking for a driven and future-focused Account Manager to join our Food team. In this role, you\'ll be the trusted advisor and primary relationship lead for a portfolio of independent retailers, delivering exceptional value and driving sustainable growth across the network.

In this Role

• Own and manage a portfolio of customer accounts, acting as the primary point of contact
• Develop and execute Joint Business Plans (JBPs) aligned to customer and Metcash strategies
• Drive commercial outcomes including merchandising activations, campaigns, and digital initiatives
• Provide advisory support across store operations including P&L, rostering, and compliance
• Champion community programs, consumer promotions, and sustainability initiatives
• Ensure adoption of Channel Standards, OEP, and FSA compliance
• Partner with cross-functional teams to deliver holistic customer support
• Attend key seasonal events such as Expo and Easter activations

You're Likely a Match If

• Proven experience in account management, business development, or sales
• Strong commercial acumen and understanding of retail economics (e.g., CODB, margin, pricing)
• Experience working with multi-site or franchise retailers
• Strategic relationship management and influencing skills
• Ability to translate insights into actionable strategies
• Excellent communication and stakeholder engagement skills
• A collaborative, proactive, and customer-focused mindset
• Knowledge of compliance frameworks and operational excellence

What\'s on offer

We\'re proud to offer a workplace that supports your well-being, growth, and belonging:

• 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• 📚 Career Growth: Endless learning and development opportunities
• 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• 🧠 Mental Health: Gold accreditation by Mental Health Australia
• 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger! Metcash is Australia\'s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the “Best Store in Their Town" by providing merchandising, operational and marketing support. We\'re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.