Account Manager

Tyro Payments; City of Melbourne; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid/3 days in office

Learning and career development

18 weeks paid primary carers leave

12 weeks paid secondary carers leave

Volunteer day

Birthday Leave

Novated leasing

Wellness initiatives

Team events

Job summary

Tyro Health in Melbourne and Sydney is recruiting a commercially minded Account Manager to build trusted partnerships with healthcare customers, manage strategic accounts, and identify growth opportunities across the Tyro Health portfolio.

You will engage stakeholders at all levels, from operational teams to executives, delivering exceptional service and value while collaborating with internal teams to drive outcomes and protect long-term relationships.

Qualifications

• Experience in B2B account management.
• Healthcare, banking or payments domain experience.
• Strong communication and negotiation skills.

Responsibilities

• Build trusted relationships with healthcare customers and C-suite stakeholders.
• Develop account plans and manage the portfolio with regular engagement.
• Identify opportunities to grow partnerships and drive growth.
• Collaborate with internal teams to deliver outcomes for customers.
• Maintain accurate customer insights and dashboards in CRM.
• Balance customer advocacy with commercial outcomes.

Skills

Account Management

Relationship Management

Healthcare/Fintech

Salesforce

Jira

Confluence

Tools

Salesforce

Jira

Confluence

Job description

Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role

At Tyro Health, we're helping healthcare providers simplify the way they get paid so they can focus on delivering better care. We're looking for a commercially minded Account Manager to build trusted partnerships across our healthcare customer base, helping customers get the most from their partnership with Tyro while identifying opportunities to strengthen relationships and drive growth.

Working across a diverse portfolio of healthcare customers, you'll take ownership of strategic accounts, build meaningful relationships with stakeholders at every level and proactively uncover opportunities to support your customers' evolving needs. This is an opportunity to make a genuine commercial impact while joining a business that's continuing to invest in and grow its Health division.

To be considered for this opportunity, you must be based in Melbourne or Sydney.

What You'll Do

• Build trusted relationships with healthcare customers by becoming their go-to commercial partner, with the ability to confidently present to and negotiate with C-suite executives.
• Develop a deep understanding of your customers' businesses, identifying opportunities to strengthen partnerships and support their growth.
• Proactively engage stakeholders across customer organisations, from operational teams through to senior decision-makers- C-suite.
• Take ownership of your portfolio by creating account plans, maintaining regular customer engagement and delivering exceptional service.
• Collaborate with internal teams to deliver the right outcomes for customers and continuously improve their experience with Tyro.
• Maintain accurate customer insights/dashboards and activity within Salesforce, using data to inform conversations and opportunities.
• Bring a commercial mindset to every interaction, identifying ways to grow customer value while delivering long-term partnerships.

What You'll Bring

• Experience in Account Management, Relationship Management or a customer-facing B2B commercial role.
• Experience within healthcare, banking, payments or fintech, with an understanding of how to build long-term customer relationships.
• Confidence engaging with a broad range of stakeholders and navigating commercial conversations.
• A proactive, curious approach- you enjoy uncovering opportunities rather than waiting for them to come to you.
• Strong organisational skills with experience using CRM platforms (Salesforce) and Atlassian tools, including Jira and Confluence.
• Excellent communication skills and the ability to balance customer advocacy with commercial outcomes.
• A collaborative mindset, resilience and genuine motivation to help customers succeed.

Why you'll love working with us at Tyro Health

Be part of a passionate team driving positive change in the health sector, where you’ll have the opportunity to learn, grow, and thrive in a supportive environment - and bring your ideas to a company that values fresh thinking and initiative. Join Tyro Health, where innovation meets purpose, and help thousands of practices deliver better experiences for their patients.

What's in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll Also Receive

• A mix of in-office and remote working (3 days in office)
• Learning and career development opportunities
• 18 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.