Account Executive, Small Business

Fin. The highest performing Customer Agent; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Catered lunch

Compensation reviews

Flexible PTO

Healthcare stipend

MacBooks provided

Windows option

Job summary

Fin is the AI Customer Agent company on a mission to help businesses deliver perfect customer experiences. The SMB Account Executive role is a key member of the team, driving growth of new business and adoption of Fin across the Small Business segment.

You will own the full sales cycle from prospecting to close, forecast revenue, and partner with SEs, R&D and Marketing to win flagship logos and articulate Fin's value in every interaction.

Qualifications

• 2+ years closing experience in a sales role.
• 1+ years selling SaaS products.
• Experience in outbound prospecting.
• Strong sales instincts and track record hitting and exceeding quota.
• Exceptional written and verbal communicator.
• Comfortable in a fast-moving org with inbound/outbound opportunities.
• Ability to close net new business in competitive environments.
• Exhibits growth mindset and ambition.

Responsibilities

• Evangelize our product by driving growth and adoption of Fin across the Small Business segment.
• Manage the full sales cycle from prospecting to close with a consultative approach.
• Provide timely forecasts and clear visibility on revenue performance.
• Articulate Fin’s value using the Command of the Message framework.
• Forecast and plan pacing throughout each month and quarter.
• Partner with SEs to win flagship logos in the market.
• Collaborate with R&D and Marketing to voice customer needs.

Skills

Closing experience

SaaS sales

Outbound prospecting

Quota attainment

Strong communication

Fast-paced environment

Net-new closing

Growth mindset

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
• Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• You’ll articulate Intercom’s value using the Command of the Message framework
• You’ll forecast and plan pacing throughout each month and quarter
• You’ll partner with SE’s to win flagship logos in the market
• You’ll partner with R&D and Marketing to act as the voice of your customers

What skills do I need?

• 2+ years experience in closing role
• 1+ years selling SaaS products
• Experience in outbound prospecting
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive environment
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible paid time off policy
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.
Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. ...et al ...

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of …