Account Executive - Recruiter

SEEK; City of Melbourne; Presencial; AUD 100.000 - 150.000; Jornada completa

Descripción de la vacante

SEEK is seeking a results-driven Account Executive to manage a diverse Recruiter client portfolio in Melbourne. You will drive revenue, retention, and product adoption while building trusted advisory relationships with agency owners and senior leaders.

You will develop account plans, use data insights to optimize client outcomes, and expand engagement across Job Ads, PTS, Role Insights, and branded solutions. Strong CRM and negotiation skills are essential.

Formación

• Demonstrated sales or account management experience in a portfolio-based setup.
• Ability to influence senior stakeholders across large organisations.
• Experience in recruitment/agency environments is preferred but not required.
• Strong data, analytics and CRM literacy to diagnose client needs and craft strategies.

Responsabilidades

• Manage an assigned portfolio of Recruiter customers with tiered engagement.
• Hit quarterly and annual revenue, retention and product adoption targets.
• Build trusted-adviser relationships with agency owners and senior decision-makers.
• Develop and maintain client account plans with stakeholder maps and goals.
• Use data and insights to identify ad gaps and demonstrate ROI of SEEK investments.
• Grow share of wallet across multiple SEEK solutions (Job Ads, PTS, Role Insights, Branded, Premium).
• Present and demonstrate SEEK products, train clients, and support events.

Conocimientos

Sales experience

Account management

Stakeholder influence

CRM (Salesforce)

Data analysis

Herramientas

Salesforce

CRM tools

Descripción del empleo

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organization. Find out more about us by visiting https://www.seek.com.au/about/.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term

Company Description

The SEEK Group

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organizations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organization. Find out more about us by visiting https://www.seek.com.au/about/.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term

Job Description

The Role

• Manage an assigned portfolio of Recruiter customers across a tiered client model, flexing coverage and engagement according to client potential, investment, strategic value and growth opportunity.
• Achieve quarterly and annual revenue, retention and product adoption targets, contributing to sustainable growth across the Recruiter segment.
• Build trusted‑adviser relationships with recruitment agency owners, senior decision‑makers and SEEK points of contact through relevant, proactive and commercially valuable engagement.
• Develop and maintain client account plans, including stakeholder maps, SOW data, competitor and placement information, customer goals, risks and agreed actions in Salesforce.
• Use data, analytics and customer insight to identify and reduce each client’s ad gap, understand performance and demonstrate the value and ROI of SEEK investment.
• Grow share of wallet and contract value through a balanced focus on retention, new investment, cross‑sell and multi‑product adoption across Job Ads, PTS, Role Insights, Branded and Premium solutions.
• Learn and confidently position new commercial models, products and features, tailoring recommendations to each client’s recruitment strategy and maturity.
• Identify opportunities to deepen engagement across client brands and stakeholder groups, and to progress accounts between tiers where investment and strategic value warrant it.
• Re‑engage inactive or at‑risk customers and design SOW, churn‑mitigation and win‑back strategies that protect investment and create sustainable growth.
• Facilitate product demonstrations, training, webinars and client events, helping customers and their teams get the most from SEEK’s solutions.
• Provide clear customer, competitor and market insight through agreed voice‑of‑customer channels to inform product, marketing and commercial decisions.
• Use approved AI tools thoughtfully in day‑to‑day sales planning, account management and reporting, sharing useful practices with the team.

Success in the Role

Success will be demonstrated through:

• Achievement of revenue and L12M growth targets, with a balanced focus on retention, expansion and new business; portfolio growth of around 10% may be used as an indicative benchmark.
• Increased depth and breadth of product penetration, including growth in average products per client and adoption of strategic Recruiter solutions.
• A measurable reduction in client ad gap, supported by accurate opportunity diagnosis, relevant commercial solutions and effective performance conversations.
• High‑quality SOW and account‑plan data captured in Salesforce, enabling better decisions at client, portfolio and team level.
• Strong client engagement, trusted‑adviser status, participation in relevant SEEK events and consistent delivery of agreed account actions.
• On‑time contribution to segment priorities and FY27 "Big Rocks", with clear ownership, milestones and measurable customer or commercial impact.

The Team

• Work alongside a passionate team of Account Executives and Business Development consultants in a supportive, high-performing environment that encourages shared learning, collaboration and continuous personal, professional and career development.
• Partner closely with cross‑functional stakeholders across Sales Operations, Field Sales, GTM, Commercial Excellence, Customer Service, Marketing, Product, Data and Analytics, and IT to deliver coordinated client experiences, share customer and market insight, improve solutions and execute segment priorities.
• Contribute to a culture of knowledge sharing, feedback, innovation and collective accountability, recognising that strong client outcomes are achieved through effective teamwork across SEEK.

Qualifications

Essential Skills, Experience and Competencies

• Demonstrated sales or account management experience, ideally in a consultative, portfolio‑based environment.
• Strong ability to influence senior stakeholders and multiple layers of an organization.
• Experience working in a recruitment agency environment is preferred, but not essential.
• Commercially astute, with the ability to identify opportunities, source leads, grow share of wallet and think outside the square.
• Comfortable using data, analytics and CRM information to diagnose customer needs and build practical strategies.
• Able to learn, explain and recommend technology, products and commercial models with confidence.
• Builds rapport quickly and easily over the telephone, video and face‑to‑face.
• Skilled at handling objections, listening actively and responding effectively.
• A team player who is encouraging, helpful, cooperative and willing to share customer and competitor insight.
• Flexible, resilient, self‑motivated and able to work with a willing, can‑do attitude through change and ambiguity.
• Strong planning, prioritisation and time‑management skills across a varied client portfolio.
• Excellent verbal and written communication, with intermediate computer and Salesforce skills.