Technical Account Manager

National Society for Black Engineers; Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

A leading technology company in Australia seeks a skilled individual to manage client relationships and drive revenue growth within designated agencies. This role requires an extensive track record in software sales (SaaS/Cloud) and the ability to effectively articulate complex solutions. Candidates should be ready to travel up to 70% and collaborate with various teams. The company values diversity and encourages all qualified candidates to apply, even if their experience doesn't meet every requirement.

Qualifications

• Extensive track record in software sales related to SaaS or Cloud.
• Able to travel up to 70% of the time.
• Experience with relationship and consultative selling.
• Able to clearly and directly articulate complex solution offerings
• Data management experience using Salesforce or similar CRM
• Virtualization and Cloud understanding
• Team Player - collaborate with various team members regularly
• Ready to own & drive the territory
• Startup experience & some vertical experience a plus
• Law Enforcement / Public Safety experience a plus

Responsibilities

• Manage and grow revenue and market share within designated agencies.
• Develop and maintain client relationships for revenue growth.
• Cultivate customer relationships to ensure effective service delivery.
• Cultivate customer relationships and ensure effective service delivery to accounts
• Forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing

Skills

Software Sales (SaaS / Cloud)

Relationship selling

Data management using Salesforce

Cloud understanding

Team collaboration

Virtualization & Cloud understanding

Team player

Own & drive territory

Startup experience

Public Safety/Law Enforcement exp

Job description

Overview

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

What You’ll Do

• Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve Axon's strategic objectives
• Develop and maintain client relationships to ultimately drive revenue growth
• Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
• Cultivate customer relationships and ensure effective service delivery to accounts
• Focus on customer’s satisfaction, know the customer’s business and workflows, develop proper contact network within accounts
• Support execution of strategy at the account level
• Work with and bring in experts/specialists where required
• Oversee all account activities
• Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
• Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• May provide customer product training as necessary
• Accountable for individual expense budget management
• Own account relationship and drive overall customer satisfaction for assigned accounts

What You Bring

• Able to travel up to 70%
• An extensive demonstrable track record in Software Sales (SaaS / Cloud)
• Relationship / consultative selling experience
• Able to clearly and directly articulate complex solution offerings
• Data management experience using Salesforce or similar CRM
• Virtualization and Cloud understanding
• Team Player - collaborate with various team members regularly
• Ready to own & drive the territory
• Startup experience & some vertical experience a plus
• Law Enforcement / Public Safety experience a plus

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We\'re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.