Account Director

BGIS; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Spot recognition vouchers

Employee referral bonus $2,000

Fitness Passport

Wellness programs and flu vaccination

Job summary

BGIS is seeking an Account Director to oversee a large-scale social housing maintenance contract across New South Wales, based in Sydney CBD with hybrid work options. You will drive contract performance, financial results, and client relationships while leading a substantial team and navigating KPI-driven targets.

The role requires strong commercial judgment, senior stakeholder engagement, and experience in facilities management or construction.

Qualifications

• Proven experience overseeing delivery of large, complex service contracts.
• Experience managing building, construction or maintenance subcontractors.
• Significant people management experience with large teams.
• Strong contract management and interpretation skills with knowledge of statutory obligations.
• Sound financial management including budgeting and P&L.
• Excellent written and verbal communication, including negotiation.
• Data interpretation to inform decisions and KPI-driven outcomes.
• Organizational skills to manage competing priorities.
• Highly developed computer literacy.

Responsibilities

• Oversee delivery of all contract obligations and ensure KPI attainment.
• Build and maintain trusted client relationships with formal reviews.
• Own contract P&L, budgets, cost control and margin improvement.
• Monitor performance and prepare clear reports for governance.
• Represent BGIS at client meetings and stakeholder forums.
• Identify and mitigate commercial and operational risk.
• Oversee subcontractor performance and negotiations.
• Coach and develop the contract team and succession planning.
• Identify opportunities to improve service delivery and client relationships.
• Champion safety, quality and compliance across the contract.

Skills

Contract management

People management

Financial management

Budgeting

Communication

Negotiation

Data interpretation

Organization

Computer literacy

Leadership

Education

Master-level degree in Building/Construction Management or Business Administration

MBA

Contract law qualification

Tools

Microsoft Office

Job description

Education, Experience & Skills

Job Description

Account Director – Sydney CBD

Location: Sydney, NSW

Company: BGIS, Government Client

Employment Type: Full Time, Permanent, Hybrid (4 Days Office, 1 Day WFH post probation)

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global provider of integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on our collaborative and inclusive culture, and on maintaining high standards of safety, quality, and service.

Purpose of the Role

BGIS is seeking an experienced Account Director to oversee a large-scale social housing maintenance contract across New South Wales. Reporting to the Managing Director, you'll be the senior BGIS representative on the account, responsible for contractual obligations, financial performance and the client relationship. This is a high-profile appointment that calls for sound commercial judgement, operational experience and the ability to build trusted client relationships. You'll guide a substantial team, supporting performance, accountability and effective delivery while keeping a clear focus on client outcomes and business results. Your approach will be visible and accessible: you'll set clear expectations, help people perform at their best, and create an environment where issues are raised early and resolved constructively. The ideal candidate is an approachable and collaborative senior professional who brings commercial depth, sound judgement and a genuine commitment to innovation and continuous improvement. You'll be comfortable balancing competing priorities, working within a strict KPI framework, and engaging with stakeholders at every level.

Key Responsibilities

• Oversee delivery of all contractual obligations, making sure services meet KPIs and client expectations.
• Build and maintain trusted relationships with client representatives, including regular formal reviews of contract performance.
• Take accountability for the contract P&L, including budgets, cost control and margin improvement.
• Monitor and review contract performance and prepare clear performance reports.
• Represent BGIS at client meetings, governance forums and stakeholder engagements.
• Identify and reduce commercial and operational risk for BGIS and the client.
• Oversee subcontractor performance and negotiations.
• Support, coach and develop the contract team, including recruitment, performance reviews and succession planning.
• Identify opportunities to improve service delivery and grow the client relationship over time.
• Champion safety, quality and compliance across all aspects of the contract.

Education, Experience & Skills

Essential

• Proven experience overseeing the delivery of large, complex service contracts.
• Experience managing building, construction or maintenance subcontractors.
• Significant people management experience, including supporting and developing large teams.
• Strong contract management and contract interpretation skills, with an understanding of legislative obligations.
• Sound financial management capability, including budgeting, P&L management and business planning.
• Excellent written and verbal communication skills, including presentation and negotiation.
• Strong problem-solving skills and the ability to interpret data to inform decisions.
• Excellent organisational skills and the ability to manage competing priorities.
• Highly developed computer literacy.

Desirable

• Qualifications in contract law.
• Qualifications in building and construction management or business administration (MBA highly regarded).
• Experience within social housing, government or other KPI-driven maintenance contracts.

Workplace Flexibility

This position is based in our Sydney CBD office, close to public transport and local amenities. Following probation, you'll enjoy a hybrid arrangement of four days in the office and one day working from home.

Why Join BGIS?

Key Benefits Include

• Spot recognition vouchers and $2,000 employee referral bonus.
• Access to Flare for discounts across retailers, energy, utilities & much more!
• Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
• AFR Best Places to Work 2024 & 2025.
• Winner of Inspiring Workplaces Award 2025.
• Endorsed by Work180 as an employer of choice for women.
• Recognised by WORK180 as a Top 5 Employer for career development opportunities.
• Career progression through secondments & internal mobility.
• Health perks including EAP, wellness programs & flu vaccinations.

BGIS is an equal opportunity employer and we warmly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

A National Police Check, Working With Children Check and Baseline Medical Assessment will form part of the pre-employment process.