24/7 Road Operations & Fault Dispatch Specialist

Yunex Traffic; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Yunex Traffic in Sydney, NSW, is seeking a professional fault and dispatch operator for a 24x7 control room role on a 4 days on / 4 days off roster. You will monitor ITS assets, respond to faults and incidents, and coordinate resources to maintain service levels.

Strong communication and IT skills are essential, with ITIL knowledge considered advantageous. This full-time position requires reliability and a customer-focused approach.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to stay composed under pressure.
• Experience with MS Office suite and basic IT literacy.

Responsibilities

• Fault and dispatch operator duties in 24x7 control room to support KPI delivery.
• Monitor road assets (traffic signals, signs) to detect faults and take corrective action.
• Organize and dispatch resources for faults, incidents and maintenance.
• Document incidences, accidents and complaints using the app and prepare monthly reports.
• Identify potential failures from maintenance reports and dispatch resources to fix them.
• Provide professional customer service by handling calls and emails promptly and resolving complaints per SLAs.
• Coordinate with multiple parties to resolve network incidences and document details.

Skills

Excellent communication

Attention to detail

MS Office

Independent work

Relationship building

Analytical thinking

Organizational skills

ITS knowledge

ITIL certification

Job description

Yunex Traffic in Sydney, NSW, is seeking a professional fault and dispatch operator for a 24x7 control room role on a 4 days on / 4 days off roster. You will monitor ITS assets, respond to faults and incidents, and coordinate resources to maintain service levels.

Strong communication and IT skills are essential, with ITIL knowledge considered advantageous. This full-time position requires reliability and a customer-focused approach.