2026_Business Concierge Officer - Fixed Term

Carnarvon; Shire Of Carnarvon; Presencial; AUD 42.000 - 64.000; Jornada completa

Descripción de la vacante

The Shire of Carnarvon is seeking a 2026 Business Concierge Officer (Fixed Term) to provide high-quality front-line and administrative support across multiple departments and locations. The role supports completion of a Certificate III in Local Government and offers broad exposure to local government operations while mentoring is provided.

Successful applicants will assist internal teams, interact with community members, and work flexibly across Shire sites to deliver efficient service delivery

Formación

• Excellent communication and customer service skills are essential.
• Commitment to completing a Certificate III in Local Government.
• Experience in administration, retail or customer service is desirable.

Responsabilidades

• Provide front‑line and administrative support across multiple departments and sites.
• Support internal teams and engage with community members in a respectful, responsive manner.
• Assist with data entry, records management, and general admin tasks.
• Rotate through customer service, tourism, community services and corporate services.
• Coordinate meetings, events, and staff activities and prepare agendas or minutes.

Conocimientos

Values-based approach

Customer service

Learning agility

Computer literacy

Professional presentation

Certificate III commitment

Administration experience

Educación

Certificate III in Local Government

Descripción del empleo

2026_Business Concierge Officer - Fixed Term

(not specified)

Business Concierge Officer

Position Number: RJED2

Department: Corporate Strategy & Performance

Level: 2

Award: May be covered under Local Government Officers' Award

Reports to: Customer Experience Coordinator

As a Concierge Officer at the Shire of Carnarvon, you will provide high-quality front-line and administrative support across a range of departments and locations. This entry-level role is designed to give you broad exposure to local government operations while you work towards completing a Certificate III in Local Government.

You will gain the skills and knowledge to confidently support internal teams and interact with members of the community, learning how Local Government functions and how to contribute to service delivery in a professional, respectful, and responsive manner.

This role requires the successful applicant to commit to completing a Certificate III in Local Government. The Shire will provide full support, including training time and mentoring, to ensure successful completion of this qualification. The course covers areas such as local government functions, legislation, customer service, community engagement, records management, and workplace communication. The Concierge Officer will also be required to work flexibly across all Shire business sites to provide administrative and customer service support where needed.

Key role outcomes:

• Demonstrate successful leadership through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.
• A commitment to a safe work environment and WHS legislation, policy, and processes.
• Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation.
• Provide support for early years and art hub services, programs and events.
• Deliver general administrative support including data entry, filing, photocopying, records management, and mail distribution.
• Assist with incoming enquiries in person, over the phone, and by email using professional communication practices.
• Support the coordination of meetings, events, and staff activities, including room bookings, catering, and preparation of agendas or minutes.
• Rotate through a variety of Shire departments including customer service, tourism, community services, infrastructure, and corporate services.
• Work collaboratively with staff across the organisation and contribute to team-based projects.
• Develop a clear understanding of the structure, roles, and responsibilities of local government and the legislative framework in which it operates.

Work, Health & Safety Responsibilities

• To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. And as relevant:
• Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards
• As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act.
• Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves.
• Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health.
• Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities .

Skills and Experience Required:

• Highly developed ability to uphold a values-based approach in the workplace.
• Sound communication and interpersonal skills, with a commitment to excellent customer service.
• Enthusiasm to learn new skills and apply them in a professional environment.
• Basic computer literacy and willingness to learn Shire systems.
• Professional presentation, reliability, and a positive team attitude.
• Ability to commit to completing a Certificate III in Local Government.
• Previous experience working in administration, retail or customer service roles.

Pre-employment screening required for this role:

• National Police Clearance - Less than 6 months old
• Pre-employment Medical Screening
• Alcohol and Other Drug screening

It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link: REJD2 Business Concierge Officer Position Description

For further information about the role please telephone People and Culture Services on [phone] or email [e-mail]