12-Month Concession Manager – Retail with Perks

Nine West; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great incentive scheme

Product discount

Development opportunities for career

Monthly incentives

Supportive work environment

Job summary

Nine West is seeking a Concession Manager for Myer Southland on a 12‑month fixed-term contract. You will oversee operations, sales growth, team management and ensure 5-star customer service across the concession.

Ideal candidate brings retail experience, especially in fashion, with a proven ability to lead, coach and drive KPIs while promoting the Nine West brand and delivering outstanding customer experiences.

Qualifications

• Experience in retail, ideally fashion retail.
• Exceptional standards in management and customer service.
• A talent for fostering a lively and collaborative team environment.
• Experience in exceeding KPI's and delivering 5-star customer service.

Responsibilities

• Lead and support the team.
• Manage operational tasks such as rostering, inventory management, VM, reporting, recruitment, training, and coaching.
• Provide genuine, personalised service.
• Drive sales and achieve KPI's.
• Promote the brand as a brand ambassador.
• Cultivate a supportive, high-performing team culture.
• Collaborate with Concession support staff.

Skills

Retail experience

Fashion retail

Team leadership

Sales-driven

Customer service

Job description

Nine West is seeking a Concession Manager for Myer Southland on a 12‑month fixed-term contract. You will oversee operations, sales growth, team management and ensure 5-star customer service across the concession.

Ideal candidate brings retail experience, especially in fashion, with a proven ability to lead, coach and drive KPIs while promoting the Nine West brand and delivering outstanding customer experiences.