Vinnies Women’s Crisis Centre Operations Manager

at; Österreich; Vor Ort; EUR 75 000 - 95 000; Vollzeit

Zusammenfassung

A leading charitable organization in Austria seeks an Operations Manager to lead their Women’s Crisis Centre. This role involves delivering high-quality support services, managing finances, and ensuring compliance with regulations. The ideal candidate will have a strong background in community services and trauma-informed care, with excellent people-management skills. This position offers a collaborative work environment and attractive benefits, including salary packaging options to enhance take-home pay.

Leistungen

Salary packaging options

Employee Assistance Program

Wellbeing initiatives

Qualifikationen

• Minimum 3 years of leadership experience in the community services sector.
• Strong knowledge of domestic violence and homelessness.
• Current Working with Children Check and National Police Check.

Aufgaben

• Lead a compassionate, high-quality crisis accommodation and support service.
• Ensure adherence to safeguarding standards and relevant legislation.
• Administer the operational budget for financial sustainability.

Kenntnisse

Community services

Trauma-informed care

Financial management

People management

Ausbildung

Certificate IV in Community Services

Jobbeschreibung

Vinnies Women’s Crisis Centre Operations Manager

Lead with Purpose: Become the Operations Manager at Vinnies Women’s Crisis Centre

About Us:

The St Vincent de Paul Society (SA) Inc (Vinnies) is a leading international charitable and voluntary organisation committed to improving the lives of disadvantaged people in South Australia. Founded in 1884, we provide direct support, advocacy, and practical assistance to those in need. In South Australia, our network of over 2,500 members and volunteers, supported by 130 employees, work across more than 50 Conferences, 35 shops, 10 Fred’s Van locations, and a range of programmes including Crisis Centres for both men and women, a Refugee and Asylum Seeker Service, and more.

We are passionate about creating an inclusive and supportive community and are looking for like‑minded individuals to join us in delivering services that transform lives.

Position Summary

As the Operations Manager of the Vinnies Women’s Crisis Centre (VWCC), you will play a key leadership role in delivering compassionate, high‑quality crisis accommodation and support services to women and children experiencing domestic violence, family violence, sexual violence, or homelessness. This role combines operational management with a deep commitment to trauma‑informed care, ensuring safety, dignity, and a pathway to recovery for all clients.

Your leadership will foster a positive and supportive team culture, drive continuous service improvement, and ensure the Centre operates efficiently and in full compliance with regulations. Additionally, you will be responsible for financial management, resource allocation, and risk compliance, maintaining the Centre as a trusted place of refuge and hope for women in crisis.

The VWCC is a 20‑room facility that operates 24/7, providing a unique crisis intervention model that combines accommodation with comprehensive wrap‑around services. The Centre offers a safe, supportive, and child‑friendly environment, where women can receive all meals, have access to serviced rooms, laundry, and other services.

Key Responsibilities

• Lead by example to create a positive, inclusive, and accountable team culture, promoting staff wellbeing, growth, and professional development.
• Ensure delivery of high‑quality, trauma‑informed, and client‑centred crisis accommodation and support services, providing a safe and supportive environment for women and children experiencing crisis.
• Ensure adherence to Work Health and Safety (WHS), safeguarding standards, funding agreements, and relevant legislation to minimise operational risks and maintain service quality.
• Administer the VWCC operational budget, ensuring financial sustainability and effective resource allocation to maintain 24/7 service continuity.
• Provide ongoing support and professional development for staff and volunteers through coaching, supervision, and team engagement, ensuring high levels of service delivery and team resilience.
• Build and maintain relationships with external stakeholders, including government agencies, community organisations, and service providers, to enhance service outcomes for clients.
• Contribute to the continuous improvement of VWCC services, identifying and implementing innovative practices and pursuing opportunities for service development in line with best practice and sector trends.

For a full position description, visit https://www.vinnies.org.au/sa/get-involved/careers-sa

What We’re Looking For

• An experienced and empathetic leader with a proven track record in community services, particularly in domestic violence, homelessness, and trauma‑informed care.
• A Certificate IV in Community Services (or a related field) with at least 3 years of leadership experience in the community services sector.
• Strong knowledge of domestic violence, homelessness, and trauma‑informed care.
• Experience in financial management, including budget oversight, invoicing, and cost control.
• Exceptional people‑management skills, including coaching, conflict resolution, and team wellbeing.
• A current Working with Children Check, National Police Check, and First Aid Certificate (or willingness to obtain).
• Flexibility to work in a dynamic environment that includes guest animals on site.

What We Offer

• A friendly, collaborative, and inclusive work environment.
• Salary packaging options up to $15,899, plus $2,650 in meal entertainment annually to maximise take‑home pay.
• Free and confidential Employee Assistance Program and wellbeing initiatives.
• The opportunity to make a meaningful difference in the lives of women and children experiencing crisis.

How to Apply

If you are ready to lead with compassion, integrity, and commitment, and are passionate about making a positive impact in the lives of women and children in crisis, we would love to hear from you.

Please submit your resume and a cover letter via SEEK, outlining your relevant experience and how your values align with the mission of the St Vincent de Paul Society.

Applications Close: Friday 28 November 2025

St Vincent de Paul Society (SA) Inc is committed to supporting child safety and building an inclusive environment that respects differences. We are an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples and people of all abilities, cultures, orientations, and backgrounds.