UC/Telco Services - Account Manager

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A telecommunications company is seeking an Account Manager in Austria. The role involves managing sales inquiries, providing product training, and maintaining customer relationships. The ideal candidate should have experience in sales, demonstrate excellent communication skills, and be tech-savvy. This position offers a chance to develop a career in the Sales/Telco industry in a dynamic environment.

Qualifikationen

• Experience in sales, preferably in telecom or IT.
• Excellent phone and video communication skills.
• Ability to manage high call volumes.

Aufgaben

• Manage sales queries inbound and outbound.
• Prepare and deliver sales quotes to partners.
• Maintain a high customer service score.

Kenntnisse

Sales experience

Customer success knowledge

Confident communication

Organisational skills

Tech-savvy

Tools

CRMs

Ticketing systems

Collaboration tools

Jobbeschreibung

UC/Telco Services - Account Manager
Adelaide, SA

We are seeking a highly motivated Account manager to join our growing team. The ideal candidate should have a strong understanding of UC/Telco services. The Account manager will be responsible for managing sales queries both inbound and outbound, Offer sales quotes, Onboard new partner, provide product training and showcase to partners.

Responsibilities

• Handle up to 20 inbound sales calls per day, qualify leads, present tailored offers, and close new opportunities.
• Make 30 outbound “Health Check” calls to existing partners, review performance, introduce new products, and identify growth opportunities.
• Manage inbound sales emails and tickets with prompt, professional, and solution‑focused communication.
• Prepare and deliver sales quotes, pricing comparisons, and customized proposals to partners.
• Monitor and manage partner churn, proactively identify at‑risk accounts, engage partners, and achieve 90% retention.
• Support new partner onboarding, run introductory video calls and complete follow‑up check‑ins after 2–4 weeks.
• Host or co‑present “Welcome to Breeze” webinars (1–2 per month) highlighting products, services, and partner revenue opportunities.
• Collaborate with Marketing to develop and post engaging social media content, strengthen brand awareness, and execute EDM campaigns.
• Maintain a Customer Service Score of 100% positive feedback through consistent, high‑quality engagement.

Requirements

• Proven experience in sales, account management, or customer success (telecom or IT industry a plus).
• Confident phone and video communication skills — you enjoy speaking with people.
• Strong organisational skills and ability to manage high call volumes.
• Tech‑savvy — comfortable using CRMs, ticketing systems, and collaboration tools.
• Results‑driven with a focus on partner satisfaction and retention.
• Knowledge of Telco products like SIP, PBX.
• Knowledge of NBN technologies.
• Knowledge of Microsoft Teams Calling.
• Ability to adapt to new technologies and changes in the field.

Characteristics

• Strong written and verbal communication skills needed to interact with team and partners.
• Well organized with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Individuals focused on personal development.

This is an excellent opportunity for someone looking to start a career in the Sales/Telco industry. If you are passionate about sales and want to work in a fast‑paced, dynamic environment, we encourage you to apply.

To apply, please submit your resume and a cover letter. We look forward to hearing from you!