Team Lead Systems Automation

Deel; Österreich; Vor Ort; EUR 77.000 - 112.000; Vollzeit

Benefits dieser Stelle

Stock grant opportunities

Flexible office membership with IWG

Additional country-specific perks

Zusammenfassung

Deel is seeking a technical leader to coordinate and lead a dynamic team supporting internal tools and automation solutions. In this hands-on role, you will drive technical excellence while collaborating with business stakeholders to deliver scalable automation solutions that enhance operational efficiency across Customer Experience, Operations, and Customer Success departments.

You will guide architecture, mentor engineers, and push for data-driven improvements.

Qualifikationen

• 5+ years in software, systems, or automation roles.
• 3+ years of leadership or team coordination.
• Strong coding or scripting ability (Python/JS/Go).
• Experience with API development and integrations.
• Experience with cloud platforms (AWS, Azure, GCP).

Aufgaben

• Lead a technical team delivering internal tools and automation.
• Hands-on contributor while guiding others.
• Oversee system integrations across Zendesk, Jira, WorkBench, and more.
• Collaborate with stakeholders to turn needs into automated solutions.
• Drive AI and automation initiatives, including ticket summarization.
• Champion best practices, security, and documentation.
• Plan architecture and evaluate build vs buy decisions.
• Monitor performance and optimize workflows.

Kenntnisse

Team leadership

Python/JS/Go

API development

Cloud platforms

Low-code familiarity

Tools

Zendesk

Jira

Salesforce

WorkBench

People Assignment Manager

Jobbeschreibung

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Job Summary

We are seeking a technical leader to coordinate and lead a dynamic team supporting internal tools and automation solutions. In this hands-on role, you will drive technical excellence while collaborating with business stakeholders to deliver scalable automation solutions that enhance operational efficiency across Customer Experience, Operations, and Customer Success departments.

Key Responsibilities

• Team Leadership & Coordination: Coordinate and lead the day-to-day work of a technical team, ensuring effective delivery of internal tools and automation solutions while fostering a collaborative and high-performing team environment.
• Hands-On Technical Contribution: Act as a hands-on contributor while supporting team members in designing, developing, and maintaining reliable, scalable applications and automations.
• System Integration & Maintenance: Support and maintain system integrations and workflows across platforms (e.g., Zendesk, Jira, WorkBench, People Assignment Manager), ensuring smooth data flow and optimal operational effectiveness.
• Stakeholder Collaboration: Collaborate with business stakeholders to understand process needs, gather technical requirements, and deliver practical automation solutions using low-code platforms or custom development.
• AI & Automation Innovation: Contribute to the organization's automation and AI initiatives by identifying opportunities for workflow improvements, including AI-based enhancements like ticket summarization and task automation.
• Technical Standards & Documentation: Promote and enforce technical best practices and documentation standards to ensure maintainability, security, and knowledge sharing across the team.
• Technical Planning & Architecture: Participate in technical planning discussions, helping to evaluate build vs. buy decisions and providing input into system architecture under the guidance of senior technical leadership.
• Performance Monitoring & Optimization: Monitor the performance of applications and automations, proactively addressing issues and implementing improvements based on data and feedback.
• Cross-Functional Partnerships: Collaborate with IT, Procurement, and Security teams on vendor tools and platforms, assisting with technical evaluations and ensuring compliance with internal standards.

Required Qualifications

• 5+ years of experience in software development, systems engineering, or automation engineering roles
• 3+ years of proven leadership or team coordination experience
• Strong proficiency in at least one programming or scripting language (e.g., Python, JavaScript, Go, etc.)
• Experience with API development, integrations, or workflow automation
• Demonstrated ability to design and maintain scalable, reliable systems
• Strong problem-solving skills and ability to work independently with minimal supervision
• Excellent communication skills with ability to work effectively with both technical and non-technical stakeholders
• Experience with cloud platforms (AWS, Google Cloud or Azure).

Preferred Qualifications

• Experience with low-code/no-code platforms (e.g., Zapier, Make, Flow)
• Familiarity with business applications like Zendesk, Jira, Salesforce, or similar SaaS platforms
• Experience with LLM integrations or prompt engineering for workflow automation
• Knowledge of security best practices and compliance standards
• Experience in an Agile/Scrum development environment
• Background in customer-facing operations, support, or success roles

What We're Looking For

• A technical leader who is passionate about solving business problems through automation and thoughtful system design
• Someone who thrives in both strategic planning and hands-on development, with the ability to balance leadership responsibilities with coding contributions
• A collaborative team player who excels at cross-functional communication and can translate business requirements into technical solutions
• An innovative thinker who stays current with emerging technologies, especially in AI and automation, and can identify opportunities to leverage them
• A quality-focused professional committed to maintaining high technical standards and fostering continuous improvement

WHY JOIN US

• Impact: Lead technical initiatives that directly improve efficiency and support for key business functions
• Growth: Develop your technical and leadership skills in a fast-paced, innovative environment
• Autonomy: Work independently with the support of senior technical leadership and collaborative cross-functional teams
• Technology: Work with modern tech stack, cloud infrastructure, and cutting-edge automation tools

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT