Strata Client Experience Manager

at; Österreich; Hybrid; EUR 67 000 - 71 000; Vollzeit

Zusammenfassung

A leading property management firm in Austria is seeking a Client Experience Manager to enhance client relationships and lead a dynamic team. This hands-on role involves mentoring, improving processes, and ensuring exceptional outcomes for clients. The ideal candidate has a strong background in property management and a commitment to client service excellence. The position offers a hybrid work model and additional perks such as ongoing training and a supportive team culture.

Leistungen

Ongoing training

Car park provided

Strong senior leadership support

Team culture

Qualifikationen

• Proven leadership experience in property, strata, or community management.
• Strong communication, organisation, and conflict resolution skills.
• Hands-on, approachable, and committed to client service excellence.

Aufgaben

• Lead and support a service team to deliver outstanding client care.
• Oversee communication, service quality, and issue resolution.
• Monitor team performance and operational efficiency.
• Conduct client check-ins and identify improvement opportunities.
• Provide backup support during staff leave or peak periods.

Kenntnisse

Leadership

Communication

Conflict Resolution

Organizational Skills

Jobbeschreibung

$120,000 – $125,000 per year package + bonuses

A specialist property group within the property and community management sector is seeking a Client Experience Manager to lead service delivery, support a dynamic team, and enhance client relationships across a growing portfolio.

This hands‑on leadership role suits someone with strata experience who enjoys improving processes, mentoring teams, and ensuring exceptional client outcomes.

This role does not carry a direct portfolio; however you will provide short‑term oversight and support during periods of staff leave to maintain continuity for clients and the team.

Key Responsibilities

• Lead and support a service team to deliver outstanding client care
• Oversee communication, service quality, and issue resolution
• Monitor team performance and operational efficiency
• Conduct client check‑ins and identify improvement opportunities
• Provide backup support during staff leave or peak periods

About You

• Proven leadership experience in property, strata, or community management
• Strong communication, organisation, and conflict resolution skills
• Hands‑on, approachable, and committed to client service excellence

Hybrid work (2 days from home)

Car park provided, ongoing training and industry events

Supportive team culture and strong senior leadership

If you are passionate about client service and ready to take the next step in your strata career, we would love to hear from you.

Please click Apply Now to share your resume and a short note about what draws you to this opportunity.

All enquiries will be treated with the highest level of confidentiality.

Your Application

To help fast track your application, we will ask for the following information:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Experience Manager?
• How many years of residential property management experience do you have?
• Do you have customer service experience?