Strata Client Experience Lead | Hybrid, Mentoring Team

at; Österreich; Hybrid; EUR 67 000 - 71 000; Vollzeit

Zusammenfassung

A leading property management firm in Austria is seeking a Client Experience Manager to enhance client relationships and lead a dynamic team. This hands-on role involves mentoring, improving processes, and ensuring exceptional outcomes for clients. The ideal candidate has a strong background in property management and a commitment to client service excellence. The position offers a hybrid work model and additional perks such as ongoing training and a supportive team culture.

Leistungen

Ongoing training

Car park provided

Strong senior leadership support

Team culture

Qualifikationen

• Proven leadership experience in property, strata, or community management.
• Strong communication, organisation, and conflict resolution skills.
• Hands-on, approachable, and committed to client service excellence.

Aufgaben

• Lead and support a service team to deliver outstanding client care.
• Oversee communication, service quality, and issue resolution.
• Monitor team performance and operational efficiency.
• Conduct client check-ins and identify improvement opportunities.
• Provide backup support during staff leave or peak periods.

Kenntnisse

Leadership

Communication

Conflict Resolution

Organizational Skills

Jobbeschreibung

A leading property management firm in Austria is seeking a Client Experience Manager to enhance client relationships and lead a dynamic team. This hands-on role involves mentoring, improving processes, and ensuring exceptional outcomes for clients. The ideal candidate has a strong background in property management and a commitment to client service excellence. The position offers a hybrid work model and additional perks such as ongoing training and a supportive team culture.