Service Operations Manager

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A respected service business in Australia is seeking a Service Operations Manager to oversee daily field operations and manage a skilled team. Responsibilities include ensuring high service standards, mentoring technicians, and improving operational efficiency. The ideal candidate will have proven leadership experience and a strong customer focus. This role offers stability, autonomy, and career growth within a supportive environment.

Leistungen

Stable and established company

Supportive leadership team

Long-term career growth

Qualifikationen

• Proven leadership experience within a service or trade‑based environment.
• Strong customer focus and ability to communicate clearly.
• Commercial understanding of budgets and operational efficiency.

Aufgaben

• Oversee day‑to‑day operations ensuring high standards.
• Lead, coach, and mentor a team of technicians.
• Work closely with customers to ensure excellent communication.

Kenntnisse

Leadership experience

Customer focus

Organized and proactive

Jobbeschreibung

Service Operations Manager | Trades & Services | Adelaide

A great opportunity exists for an experienced leader to step into a pivotal operations role with a respected South Australian service business. This organisation has built its name on reliability, quality workmanship, and genuine care for its customers. With steady growth and a strong pipeline of work, they’re now seeking a Service Operations Manager to oversee daily field operations, develop their people, and maintain the high standards that have made the business a trusted local name.

In this hands‑on leadership position, you’ll manage a skilled team of technicians delivering essential trade services to commercial and residential clients. You’ll take ownership of scheduling, customer satisfaction, and overall service performance, ensuring the team continues to meet deadlines and exceed expectations. It’s a role for someone who enjoys being close to the action, balancing time between the field and the office, and who leads through support, structure, and accountability.

Key Responsibilities

• Oversee day‑to‑day operations, ensuring jobs are delivered safely, efficiently, and to a high standard
• Lead, coach, and mentor a team of technicians to help them perform at their best
• Work closely with customers to ensure excellent communication and long‑term relationships
• Monitor financial performance and implement improvements to boost productivity and results
• Recruit, onboard, and train new staff as the division grows
• Support continuous improvement in safety, systems, and service delivery

What We’re Looking For

• Proven leadership experience within a service or trade‑based environment
• Strong customer focus and ability to communicate clearly with a range of stakeholders
• Commercial understanding of budgets, KPIs, and operational efficiency
• Organised, proactive, and confident managing multiple moving parts
• Trade or technical background highly regarded
• Current driver’s licence and commitment to safety and quality

What’s on Offer

• A stable, established company with an excellent reputation
• Supportive leadership team and a collaborative work culture
• Long‑term career growth within a business that continues to expand
• Full autonomy to manage your division and influence outcomes
• Recognition for performance and contribution

If you’re a capable, people‑focused leader who enjoys working in a practical, fast‑paced environment and wants to make a real impact, we’d like to hear from you.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?