Service Advisor - Senior

at; Österreich; Vor Ort; EUR 40 000 - 55 000; Vollzeit

Zusammenfassung

A leading service provider in Austria is seeking an experienced Senior Service Advisor to join its Operations Administration Team. In this role, you'll provide technical troubleshooting support, assist customers in diagnosing issues, and manage service enquiries. Strong mechanical understanding and excellent customer service skills are essential. This position offers a competitive salary, a supportive team environment, and a stable Monday-to-Friday schedule without weekend work.

Leistungen

Supportive team environment

Competitive wages

Ongoing training and development

Undercover parking

Onsite gym

Qualifikationen

• Previous Service Advisor experience in a dealership or mechanical environment.
• Able to diagnose faults and provide technical support remotely.
• Strong communication skills and confident in leading conversations.

Aufgaben

• Providing technical assistance and fault diagnosis over the phone and email.
• Guiding customers through troubleshooting steps.
• Managing escalated service enquiries confidently.

Kenntnisse

Customer service

Technical troubleshooting

Communication skills

Organizational skills

Problem-solving

Tools

Computer systems

Jobbeschreibung

QTK Group is seeking an experienced and technically capable Senior Service Advisor to join our Operations Administration Team. This role is ideal for someone who has worked in a dealership or fast-paced service environment and is confident in diagnosing technical issues and supporting customers over the phone.

If you have strong mechanical understanding, exceptional customer service skills, and thrive in a problem-solving environment — we want to hear from you.

What You’ll Do

In this senior position, you will be a key contact for customers, technicians, and internal stakeholders. Your day-to-day focus will be on providing technical troubleshooting and diagnostic support to resolve issues efficiently and professionally.

Who You Will Be Responsible For:

• Providing technical assistance and fault diagnosis over the phone and via email.
• Guiding customers through troubleshooting steps and determining next actions.
• Managing complex and escalated service enquiries with confidence.
• Coordinating repairs and service scheduling across branches and service teams.
• Maintaining communication between customers, sales teams, and technicians to ensure workflow efficiency and service excellence.

What You Bring

We are looking for a highly capable customer service professional with strong technical aptitude:

• Previous Service Advisor experience in a dealership, mechanical or transport environment.
• Demonstrated ability to diagnose faults and provide technical support remotely.
• Strong communication skills with the confidence to lead conversations and set expectations clearly.
• Excellent organisational skills with the ability to manage multiple priorities.
• Competency using computer systems and applications.
• A proactive, solution-focused approach.

Why Join QTK Group?

At QTK Group, we prioritise our people as much as our customers. Here’s what we offer:

• A supportive team environment with a fantastic workplace culture.
• Competitive wages and great working conditions.
• Ongoing training and development to help you grow.
• Onsite perks, including undercover parking, an onsite gym, and monthly wellbeing and celebrations initiatives.
• A stable, Monday-to-Friday schedule with no weekend work.

About Us

QTK Group is proud to be the Queensland dealership for Thermo King Transport Refrigeration and Anteo Tail Lifts, and the National dealership for Thermo King Bus Air Conditioning. We provide exceptional service and maintenance to Australia’s leading refrigerated transport and transit companies. With industry-leading equipment and Thermo King-supplied training, we continue to lead the market in providing top-notch products and services.

Ready to Apply?

If this sounds like the role for you, we’d love to hear from you. Apply now and take the first step toward joining the QTK Group family.

Additional Information

Successful candidates will undergo an interview process, references, pre-employment medical, and drug & alcohol testing. Applicants must hold Australian Citizenship or a valid work visa.

Please note: Only shortlisted candidates will be contacted, and recruitment agencies need not submit candidates.

Unlock job insights

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Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service adviser?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Are you willing to undergo a pre-employment medical check?
• How many years' experience do you have as a customer services representative?
• Which of the following Microsoft Office products are you experienced with?