Senior Solutions Architect, Customer Success and Partnership

NVIDIA Switzerland AG; Lavamünd; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

NVIDIA is seeking a Senior Customer Success/Partnership Solutions Architect to join its Infrastructure Specialist Team. The role spans networking, system design and automation, partnering with customers and partners to analyze, define, and implement large-scale GPU-accelerated workloads across data centers.

You will lead hands-on optimization, serve as a technical authority, shape monitoring and remediation strategies, and drive initiatives from design through deployment while aligning to SLAs.

Qualifikationen

• Bachelor's/Master's/PhD in Computer Science, Electrical/Computer Engineering, Physics or Mathematics.
• 10+ years of experience in large-scale data center service operations with focus on infrastructure.
• Strong analytical and problem-solving skills with ability to drive continuous improvement.

Aufgaben

• Lead hands-on analysis and optimization of GPU-accelerated systems in data centers.
• Serve as a senior technical authority on NVIDIA technologies and guide infrastructure decisions at scale.
• Establish monitoring and optimization methodologies using analytics, telemetry, and automation.
• Join post-deployment reviews and incident retrospectives to craft the customer experience.
• Complete and lead complex technical projects from design through implementation while meeting SLAs.
• Identify AI infrastructure opportunities in cloud and enterprise environments to drive technical initiatives.

Kenntnisse

Data center operations

Analytical problem solving

Project leadership

Communication

Cloud orchestration

System design

Automation

Ausbildung

BS/MS/PhD in CS/EE/Physics/Math

Tools

Kubernetes

Docker Swarm

Slurm

Linux kernel drivers

Jobbeschreibung

NVIDIA is looking for Senior Customer Success/Partnership Solutions Architect to join its NVIDIA Infrastructure Specialist Team. Academic and commercial groups around the world are using NVIDIA products to redefine deep learning and data analytics, and to power data centers. We are building many of the largest and fastest AI/HPC systems in the world! We are looking for someone with the ability to work on a dynamic customer focused team that requires excellent communication skills.

This role will be interacting with customers, partners and internal teams, to analyze, define and implement large scale Networking projects. The scope of these efforts includes a combination of Networking, System Design and Automation and being the face to the customer!

What you'll be doing:

• Lead the hands-on analysis, optimization, and performance tuning of complex GPU-accelerated systems and AI workloads, ensuring high availability and efficiency across customer data centers.
• Serve as a senior technical authority on NVIDIA technologies, contributing to architecture reviews and guiding infrastructure decisions at scale.
• Establish and refine monitoring and optimization methodologies using analytics, telemetry, and automation to detect bottlenecks and improve infrastructure resiliency.
• Join post-deployment reviews, incident retrospectives, and sessions to craft the customer experience and provide insights into NVIDIA’s infrastructure strategy.
• Completeandleadcomplex technical projects from initial design through implementation and continuous improvement, ensuring alignment to SLAs and mitigation of technical risks.
• Supportbusiness growth by identifying AI infrastructure opportunities in cloud and enterprise environments and driving technical initiatives that showcase NVIDIA’s leadership in this space.

What we need to see:

• 10+ years of experience in large-scale data center service operations with a focus on infrastructure.
• BS/MS/PhD or equivalent experience in Computer Science, Electrical/Computer Engineering, Physics, Mathematics, or related fields.
• Stronganalytical, solving problems, and decision-making skills, capable of identifying root causes, driving continuous improvement, and delivering resilient technical solutions.
• Strongcommunication, time management, and organizational skills, with the ability to lead complex projects, guide technical teams.
• Preferred certifications in data center, server, or networking technologies, and a willingness to travel up to 25% for customer engagements and team collaboration.
• Proficiencyin system-level aspects, encompassing Operating Systems, Linux kernel drivers, GPUs, NICs, and hardware architecture.
• Shownexpertise in cloud orchestration software and job schedulers, including platforms like Kubernetes, Docker Swarm, and HPC-specific schedulers such as Slurm.
• Familiarity with cloud-native technologies and their integration with traditional infrastructure is essential.

Ways to stand out from the crowd:

• Deep familiarity with AI infrastructure and workflows, including training/inference pipelines, MLOps/DevOps tools, containerization (Docker, Kubernetes), and large-scale system deployments.
• Knowledge of data center infrastructure operations, including safety, security, environmental controls, and standard operating procedures.
• Good interpersonal and collaboration skills, with the ability to lead discussions, influence outcomes, and build positive relationships with both internal and external collaborators.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. For Poland: The base salary range is 292,500 PLN - 507,000 PLN for Level 4, and 375,000 PLN - 650,000 PLN for Level 5.