Senior Service Advisor: Technical Troubleshooter (Phone & Email)

at; Österreich; Vor Ort; EUR 40 000 - 55 000; Vollzeit

Zusammenfassung

A leading service provider in Austria is seeking an experienced Senior Service Advisor to join its Operations Administration Team. In this role, you'll provide technical troubleshooting support, assist customers in diagnosing issues, and manage service enquiries. Strong mechanical understanding and excellent customer service skills are essential. This position offers a competitive salary, a supportive team environment, and a stable Monday-to-Friday schedule without weekend work.

Leistungen

Supportive team environment

Competitive wages

Ongoing training and development

Undercover parking

Onsite gym

Qualifikationen

• Previous Service Advisor experience in a dealership or mechanical environment.
• Able to diagnose faults and provide technical support remotely.
• Strong communication skills and confident in leading conversations.

Aufgaben

• Providing technical assistance and fault diagnosis over the phone and email.
• Guiding customers through troubleshooting steps.
• Managing escalated service enquiries confidently.

Kenntnisse

Customer service

Technical troubleshooting

Communication skills

Organizational skills

Problem-solving

Tools

Computer systems

Jobbeschreibung

A leading service provider in Austria is seeking an experienced Senior Service Advisor to join its Operations Administration Team. In this role, you'll provide technical troubleshooting support, assist customers in diagnosing issues, and manage service enquiries. Strong mechanical understanding and excellent customer service skills are essential. This position offers a competitive salary, a supportive team environment, and a stable Monday-to-Friday schedule without weekend work.