Senior Operations Leader: AI-Driven Service & O2C Transformation

Boston Consulting Group (BCG); Wien; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Boston Consulting Group is seeking a senior leader to guide customer service and Order‑to‑Cash transformation initiatives across industries. You will shape operating models, leverage digital and AI tools, and drive measurable improvements in efficiency and client satisfaction.

Applicants should bring 7–10 years in consulting or leadership roles, with a strong track record in complex, people‑heavy environments and senior stakeholder engagement.

Qualifications

• 7–10 years of experience in consulting or leadership roles within Customer Service or order‑to‑cash transformations.
• Proven expertise in Customer Service, Contact Center, or Back‑Office operations with digital and AI levers.

Responsabilités

• Lead and deliver high‑impact consulting projects in Customer Service and Order‑to‑Cash operations from design to implementation.
• Develop and execute strategies to improve service performance and operating models.
• Manage client relationships at senior levels and present recommendations to C‑level stakeholders.

Connaissances

Customer Service

Contact Center

Transformation

Leadership

Communication

Analytics

German

English

Description du poste

Boston Consulting Group is seeking a senior leader to guide customer service and Order‑to‑Cash transformation initiatives across industries. You will shape operating models, leverage digital and AI tools, and drive measurable improvements in efficiency and client satisfaction.

Applicants should bring 7–10 years in consulting or leadership roles, with a strong track record in complex, people‑heavy environments and senior stakeholder engagement.