Senior Manager Customer Service

argenx SE; Schweiz; Hybrid; EUR 110.000 - 150.000; Vollzeit

Zusammenfassung

argenx is seeking a Senior Manager Customer Service to oversee end-to-end order-to-cash and distribution operations. You will coordinate inbound/outbound logistics, ensure regulatory compliance, and align with Finance, QC, Regulatory, and commercial teams.

The role requires extensive experience in pharma distribution, strong project management, and fluency in English and Spanish. Travel up to 20% is expected as part of supporting distributors and new markets.

Qualifikationen

• Strong understanding of Pharmaceutical or Biologics manufacturing and cGMP processes.
• Knowledge of GDP requirements.
• Demonstrated project management and cross-functional collaboration skills.
• Fluency in English and Spanish; French is a plus.

Aufgaben

• Oversee all O2C activities including sales orders, credits, returns, and invoicing.
• Secure order operations for all LRDs and 3rd party customers and report progress to senior management.
• Ensure financial transaction integrity for movement of finished products.
• Coordinate with Finance teams to meet SLAs and compliance.
• Manage distribution operations and relationships with 3PL providers.
• Lead end-to-end distribution to markets while ensuring GDP/GMP compliance.
• Support expansion into new markets and roll-out of products to different regions.

Kenntnisse

cGMP processes

GDP requirements

Project management

Cross-functional collaboration

English & Spanish fluency

Stakeholder management

Cultural adaptability

Problem solving

Ausbildung

BS degree

Jobbeschreibung

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.

PURPOSE OF THE FUNCTION

The Senior Manager Customer Service will work closely with the direct colleagues as well as with the cross functional teams (Finance, Supply Chain, Quality, Regulatory, etc…) LRD’s, ensuring operations are handled as per SOP’s for the coordination of inbound and outbound logistical operations including inventory management, warehousing and transportation to ensure the supply of goods and products to third party customers. It is essential for this role to develop a strong relationship and understanding of local regulatory/governmental requirements, QA needs & GDP standards relating to distribution, and local market needs.

ROLES AND RESPONSIBILITIES

Responsible for all order-to-cash (O2C) activities such as sales orders, credits, returns & destructions, backorders, Invoicing, blocked orders for invoicing & goods allocation Secure order operations for all LRD’s and 3rd party customers and report business progress to senior management Responsible for the integrity of the financial transaction (O2C) linked to any movement of finished products Work closely with the corporate and Local Finance teams to ensure smooth delivery of all O2C processes, and that related specific SLAs are met Responsible to manage distribution operations performed out of Distribution Center Relationship with 3rd party logistic providers (Service, Cost, Quality) Ensures Financial and Tax Compliance of Legal Entity transactions related to the scope of activity (O2C transactions) Responsible for seamless and optimized physical distribution to markets in the scope of activities Responsible to ensure full respect of GMP's, GDP's, Policies and SOP's in daily activities Participate in maintaining the quality system Responsible to reconcile orders received, shipped and delivered with 3PL Responsible to reconcile orders sent from LRD to 3PL with LRD Ensuring that transport to and within each country is according to the required SLA Month End Reconciliation (inventory management, replenishment, safety stock, reporting) Leading QBR with internal stakeholders as well as external vendors e.g. 3PL Support the expansion of argenx into new markets Support the Commercial teams in managing our distributors Help launch new products and manage the roll out of those products to different markets Support and/or lead as applicable argenx development projects as directed Management impact Responsible to build and secure our operations for the selected markets Responsible to report progress to senior management Responsible to define and implement a global customer approach Indirectly responsible for avoiding stock out Responsible for the development and implementation of projects to reduce logistic costs within scope of activity Responsibility for seamless and optimized physical distribution to markets in the scope of activities Responsible to implement policies to ensure compliance vs national and international regulations within scope of activity

SKILLS AND COMPETENCIES

Strong understanding of Pharmaceutical or Biologics manufacturing and cGMP processes, as well as new product introduction Knowledge of GDP requirements Strong interpersonal and negotiation skills to be able to engage confidently with key stakeholders at all levels across the organization Ability to understand and work with a number of different cultures Be customer focused, respectful, have high integrity; be open & honest and excellent at execution BS knowledge required Ability to work with CMO’s to ensure on time resolution of problems while maintaining good working relationship with all partners Must be effective in influencing decisions and multi-functional priority across organizations and partners. Ability to analyze and interpret information about the supply chain for effective and successful resolution of problems that occur because of inadequate supply or incorrect forecast Ability to work collaboratively and effectively together within cross-functional teams and networks Demonstrated communication skills, within a multi-cultural and multi-lingual global environment Is agile and demonstrates adaptability, comfort with ambiguity, trust-building, and resilience Derives energy from operating in a dynamic, complex, fast-moving, and frequently changing business environment Demonstrable experience with project management, proactive planning, priority setting, and securing alignment Drives toward outcomes Ambitious, inquisitive naturally, a quick study, with demonstrated eagerness to continuously learn, self-improve and develop. This includes being comfortable giving and receiving feedback in a diverse environment Passionate and prepared to lead and contribute to our culture, which is driven by our corporate values of co-creation, innovation, empowerment, excellence, and humility.

EDUCATION, EXPERIENCE

Minimum 10 years of experience in a similar role Professional fluency in English and Spanish is required; knowledge of French is a plus.

OTHER

Travel up to 20% of the time.

Note: The recruiter will share the locally applicable annual base salary hiring range, provided in your country’s currency, during the recruitment process. This information will reflect market conditions, role scope, and internal guidelines specific to your location. This job is eligible to participate in our short-term and long-term incentives program. The hiring range displayed above is the range of possible base pay compensation that argenx believes in good faith it will pay for this role at the time of this posting. The hiring range is based on the job grade for this position. Individual compensation paid within this range depends on a variety of factors, including, but not limited to, internal equity, prior education and experience, job-related knowledge and demonstrated skills. argenx may pay more or less than the posted range and this range may be modified in the future.

At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at [e-mail].

argenx is a global immunology company dedicated to improving the lives of people suffering from severe autoimmune diseases. Through our rich pipeline of first-in-class therapies, led by VYVGART®, we are accelerating progress toward our bold 2030 vision: to reach 50,000 patients and transform the landscape of autoimmune treatment. Our innovation mission combines with meaningful work and endless opportunities for growth to create once-in-a-career experiences. argonauts work in locations around the globe including Belgium, Boston, Japan and Amsterdam. There's more to discover at argenx, where our passion inspires bold possibility.