Senior IT Customer Success Lead (UK & EMEA)

Kinnovis GmbH; Brunn am Gebirge; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading B2B SaaS firm in Austria is seeking a Senior IT Customer Success Manager to manage onboarding and long-term support for clients in the UK and English-speaking markets. Candidates should have extensive experience in customer success or IT project management, with strong skills in interpersonal communication and tools like Excel. The role offers a competitive salary, flexible hours, and a chance to influence product processes.

Leistungen

Attractive salary starting from € 60,000/year

Flexible working hours

Hybrid working model

Modern international team

Flat hierarchies

Long-term perspective

Qualifikationen

• Minimum of 5 years of experience in Customer Success, IT project management, or technical customer support.
• Proficient in English at C2 level and ideally in German.
• Strong customer orientation and structured, solution-oriented working style.

Aufgaben

• Conduct onboarding for new customers from setup to go-live.
• Manage multiple implementation projects simultaneously.
• Build and maintain long-term customer relationships.

Kenntnisse

Customer Success

IT project management

Strong interpersonal skills

Excel

Agile project management

Tools

Slack

Notion

Hubspot

Miro

Office365

Jobbeschreibung

A leading B2B SaaS firm in Austria is seeking a Senior IT Customer Success Manager to manage onboarding and long-term support for clients in the UK and English-speaking markets. Candidates should have extensive experience in customer success or IT project management, with strong skills in interpersonal communication and tools like Excel. The role offers a competitive salary, flexible hours, and a chance to influence product processes.