Senior Crypto Support Specialist - Europe Growth

Cryptonow; Wien; Vor Ort; EUR 40 000 - 55 000; Vollzeit

Zusammenfassung

A leading crypto fintech in Vienna is seeking a Senior Customer Support Specialist to enhance customer service for users across multiple markets. Your role will include providing top-notch support, resolving complex inquiries, and collaborating with various teams. The ideal candidate will have over three years of relevant experience and strong communication skills in English and French, with German being a plus.

Leistungen

Competitive salary package

Opportunities for professional growth

Access to industry-leading support tools

Qualifikationen

• 3+ years of experience in customer support or operations.
• Excellent written and spoken communication skills in English and French.
• Good German skills are a strong plus.
• Experience with compliance, KYC/AML is beneficial.

Aufgaben

• Provide high-quality customer support via email, chat, and phone.
• Handle escalated customer inquiries and collaborate with internal teams.
• Write and improve Help Center content.
• Monitor and improve customer support flows.

Kenntnisse

Customer support experience

Communication skills in English

Problem-solving skills

Knowledge of support platforms

Tools

Intercom

Zendesk

Freshdesk

Jobbeschreibung

A leading crypto fintech in Vienna is seeking a Senior Customer Support Specialist to enhance customer service for users across multiple markets. Your role will include providing top-notch support, resolving complex inquiries, and collaborating with various teams. The ideal candidate will have over three years of relevant experience and strong communication skills in English and French, with German being a plus.