Senior Client Success Manager

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading marketing agency in Austria is seeking a Senior Client Success Manager to own strategic relationships with high-value clients. In this role, you will lead growth strategies and drive commercial outcomes while mentoring junior team members. Ideal candidates have proven agency experience and a strong customer-first mindset. This position offers a unique opportunity to elevate your career and impact clients' success.

Qualifikationen

• Proven experience managing key accounts in an agency or marketing environment.
• Strong customer-first mindset.
• Experience with data-driven marketing strategies.

Aufgaben

• Be the primary strategic owner for a portfolio of high-value clients.
• Architect client growth, value, and retention strategies.
• Responsible for forecasting and delivering key profitability and growth targets.

Kenntnisse

Key account management

Strategic thinking

Data-driven decision making

Customer engagement

Mentorship

Jobbeschreibung

SENIOR CLIENT SUCCESS MANAGER: OWN THE STRATEGY. BE THE IMPACT.

Are you a proven Account leader with an agency background who believes passionately in customer engagement?

Ready to own the success of high-value clients and mentor future talent?

Our client, a market leader in customer lifecycle strategy and data-driven marketing, is seeking a commercial and strategic partner based in their Cannon Hill office.

This senior role requires a 'customer-first' mindset, blending strategic advice and commercial acumen to drive growth for major brands.

YOUR MISSION:

You are the heart of the client partnership, a true team player who thrives on complexity:

• Own Key Relationships: Be the primary strategic owner for a portfolio of high-value clients.
• Lead Growth Strategy: Architect client growth, value, and retention strategies.
• Drive Commercial Outcomes: Directly responsible for forecasting and delivering key profitability and growth targets.
• Translate Data into Action: Collaborate with Data, Strategy, and Digital specialists to turn insights into results.
• Mentor Future Talent: Actively coach and support junior Client Success team members.

THE PROFILE:

• Agency/Consultancy Proven: Non-negotiable experience managing key accounts in an agency, media, or marketing environment.
• Customer Obsessed: An uncompromising, customer-first mindset.
• Critical Thinker: Ability to blend brand, data, and commercial performance.
• Storytelling Confidence: Confidence presenting data-driven marketing strategies.

Ready to elevate your career and help our clients create customers for life?

Apply Now!