Senior Claims Handler – Short-Term Insurance Settlements & Service

Placements24; Lorenziberg; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Performance-based bonuses

Professional development opportunities

Employee assistance program

Leave benefits

Job summary

Placements24 is seeking a Senior Claims Handler to join our client in Queenstown, Eastern Cape. You will manage short-term insurance claims, investigate circumstances, and negotiate settlements with policyholders and third parties. The role requires meticulous documentation and adherence to regulatory standards.

The ideal candidate has at least 4 years in short-term claims, strong policy knowledge, and excellent communication skills to deliver empathetic customer service and accurate processing.

Qualifications

• Minimum 4 years of experience in short-term insurance claims.
• Relevant qualification in Insurance, Business Administration, or related field.
• RE1 certification is advantageous.

Responsibilities

• Manage a caseload of short-term claims from initiation to settlement.
• Investigate claims thoroughly and gather documentation.
• Assess claim validity based on policy terms and applicable law.
• Communicate with policyholders, claimants, and third parties.
• Negotiate fair settlements and process payments.
• Maintain accurate records and ensure regulatory compliance.
• Identify potential fraudulent claims and escalate as needed.
• Provide excellent customer service during the process.

Skills

Claims handling

Negotiation

Customer service

Documentation

Communication

Education

Insurance qualification

RE1 certification

Tools

Claims management software

MS Office

Job description

Placements24 is seeking a Senior Claims Handler to join our client in Queenstown, Eastern Cape. You will manage short-term insurance claims, investigate circumstances, and negotiate settlements with policyholders and third parties. The role requires meticulous documentation and adherence to regulatory standards.

The ideal candidate has at least 4 years in short-term claims, strong policy knowledge, and excellent communication skills to deliver empathetic customer service and accurate processing.