SAP – Service Delivery Manager

Rexus Group; Leoben; Vor Ort; EUR 70 000 - 90 000; Vollzeit

Zusammenfassung

A leading technology firm in Leoben, Austria is seeking an experienced SAP – Service Delivery Manager to oversee SAP projects and lead S/4HANA implementations. Candidates should possess over 5 years of project management experience in SAP and strong stakeholder engagement skills. The role demands proficiency in both local language and English, along with familiarity with ITIL frameworks.

Qualifikationen

• 5+ years in SAP project management (SAP ECC 6.0 and S/4HANA).
• Experience with project lifecycle management and governance.
• Familiarity with ITIL 4.0 framework for service management.

Aufgaben

• Manage SAP projects and ensure successful execution across all phases.
• Provide Application Management Services support and system coordination.
• Lead SAP S/4HANA implementation and migration projects.

Kenntnisse

SAP project management

Stakeholder engagement

Problem management

Risk management

Change management

SAP Production Planning (PP)

SAP Sales and Distribution (SD)

ITIL knowledge

Proficient in Local language (B2-C1)

Proficient in English (B2)

Ausbildung

Degree in (Business) Computer Science or comparable qualification

Tools

ServiceNow

Remedy

JIRA

Jobbeschreibung

Job title: SAP – Service Delivery Manager

Location: Leoben, Austria

Contract Duration: 1 Year with possibility of extension

JOB DESCRIPTION

1. Manage SAP projects as a Service Delivery Manager, ensuring successful execution across all phases (planning, implementation, closure)
2. Provide Application Management Services (AMS) support and coordinate with SAP Basis teams for optimal system performance
3. Lead SAP S/4HANA implementation and migration projects, ensuring alignment with business objectives
4. Oversee project governance, reporting Work on SOW, SLA, KPI, problem, risk, and change management to ensure compliance
5. Collaborate closely with both internal SAP teams and external consultants
6. Ensure project objectives are met regarding costs, timelines, and quality
7. Support pre-sales activities, account mining, and opportunity identification to drive business growth
8. Foster strong relationships with stakeholders to ensure alignment and support throughout project lifecycle
9. Relevant Experience: 5+ years in SAP project management (SAP ECC 6.0 and
10. S/4HANA), demonstrating a solid understanding of project lifecycle
11. SAP Knowledge: Hands-on experience with SAP Production and Planning (PP) and SAP Sales and Distribution (SD) modules
12. Project Management: Strong skills in managing project phases, governance, and stakeholder engagement, with a focus on delivering results
13. Languages: Proficient in Local (B2 – C1 Level) and English (B2), both spoken and written
14. ITIL Knowledge: Familiarity with the ITIL 4.0 framework to enhance service management practices
15. Tools: Experience with incident handling tools (ServiceNow, Remedy, JIRA)

Good-to-Have Skills:

1. Industry Experience: Background in Electronics or Manufacturing sectors for contextual understanding of business needs.
2. Education: Degree in (Business) Computer Science or comparable qualification, providing a strong technical foundation.
3. Certifications: SAP and project management certifications (PMI, Prince, etc.) to validate expertise and commitment to best practices.
4. AI and Automation: Knowledge of AI and automation from a project management perspective to leverage emerging technologies
5. Interpersonal Skills: Strong stakeholder engagement and interpersonal abilities to foster collaboration