Sales Associate (f/m/d) - Full-Time

Patagonia; Salzburg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

25 days holidays per year (pro-rated)

Field Day: paid outdoor teamday

13th and 14th month salary paid in Jun

Public transport reimbursement

Job summary

Patagonia in Salzburg, Austria is seeking a Sales Associate to deliver a welcoming shopping experience and act as a brand advocate, supporting environmental activism through store programs.

You will engage customers, share product knowledge, and participate in merchandising, events, and community outreach. Fluent German and English required, plus interest in the outdoors and saving our home planet.

Qualifications

• Fluent in German and English or bilingual; additional languages a plus.
• Strong customer service and sales skills.
• Previous retail or related customer service experience.
• Proficiency with computers (Word, Excel, Outlook).
• Self-motivated with proactive thinking and flexible to business needs.
• Organized with attention to detail and effective communication.
• Able to work well in a team and be a brand ambassador.
• Passion for the outdoors and environmental activism.

Responsibilities

• Welcome, assist, and engage customers to understand and meet their needs.
• Meet customer needs with kindness and creativity, ensuring respect and professionalism.
• Share core product knowledge and passion for the environment to engage communities.
• Contribute to store success through customer service, merchandising, operations, and events.
• Handle daily store operations: stock checks, cash register, opening/closing, and in-store merchandising.

Skills

language proficiency German

customer service

retail experience

communication

product knowledge

computers MS Office

adaptability

organization

attention to detail

teamwork

outdoors

planet advocacy

Job description

We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Sales Associate

Reports to: Store Manager

Location: Salzburg, Austria

Your Role

We are in business to save our home planet. You’ll be helping us achieve this by creating an amazing experience for our customers and making a positive impact in the community, using the store as a vehicle for change and acting as a brand advocate inside and outside of the store. Our stores support local environmental groups with donations, volunteers, advocacy, and events that provide a platform to share and engage in activism, and you will be a part of it.

Your Main Tasks

• Welcome, assist, and engage customers by providing a positive experience for everyone who comes in—ensuring that the customer’s needs are understood and met.


• Determine and meet the specific needs of each customer with kindness and creativity, making sure every person is treated with equal respect and professionalism.


• Share your knowledge of core sports and products and your passion for the environment to provide support to grassroots environmental groups and create engagement with our customers.


• Contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism.


• Perform daily store operations: checking and replenishing stock whenever necessary, operating the cash register, as well as opening and closing it, merchandise the store during downtimes (folding, hanging, steaming and stocking), etc.

What we’re looking for

• An inclusive mindset


• Strong customer service and sales skills.


• Previous retail or related customer service experience.


• Language skills: Fluent in German and English. In addition, fluency in other languages will be an advantage.


• Patagonia product experience/knowledge will be an advantage.


• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.


• Ability to work in a self-motivated environment. Pro-active based thinking.


• Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.


• Organizational skills.


• Accuracy and attention to detail.


• Effective communication skills.


• Ability to effectively work in a team


• An appreciation of the outdoors


• An interest in saving our home planet and making a positive impact through your work

What We Offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 25 days holidays per year (pro-rated if you work part-time)




• Field Day: A paid day provided by Patagonia to connect with your team, get outside, and experience Patagonia products firsthand.




• 13th and 14th month salary paid in June and November




• Reimbursement of public transportation when commuting to the workplace

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/.

Justice & Belonging

We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, colour, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience.