Room Attendant (m/w/d)

Mandarin Oriental; Wien; Vor Ort; EUR 23.302 - 24.552; Vollzeit

Benefits dieser Stelle

Free meals

Support for public transport tickets

Discounts on hotel stays

Training and development opportunities

Zusammenfassung

A luxury hotel group in Vienna is seeking a Room Attendant to maintain high standards in guest accommodations. Responsibilities include cleaning rooms, training new staff, and ensuring guest satisfaction. The ideal candidate has a strong service orientation, attention to detail, and the ability to thrive in a fast-paced environment. This full-time position offers competitive pay and various benefits.

Qualifikationen

• Excellent manners and well-groomed appearance.
• Ability to work early, late and weekends.
• Keen eye for detail and anticipation of guest preferences.

Aufgaben

• Professionally clean guest rooms and suites.
• Adhere to hygiene and safety standards.
• Train new employees and report technical defects.

Kenntnisse

Service orientation

Attention to detail

Problem-solving skills

Cultural sensitivity

Jobbeschreibung

Join to apply for the Room Attendant (m/w/d) role at Mandarin Oriental

Mandarin Oriental, Vienna is housed in a heritage building with 138 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. The property also houses a Spa featuring treatment rooms, a swimming pool and a well‑equipped fitness centre. A range of adaptable banqueting and meeting spaces will be available for events and social occasions.

Responsibilities

• Professionally clean guest rooms and suites in accordance with the Mandarin Oriental Hotel Group’s standards – both with and without linen changes, upon guest arrivals and departures.
• Clean hallways, storage rooms and public areas.
• Provide turndown service in guest rooms.
• Adhere to the hygiene and safety standards of the Mandarin Oriental Hotel Group.
• Prepare guest rooms and suites with great attention to detail.
• Replenish minibar items in guest rooms.
• Train new employees, apprentices and interns.
• Report technical defects and missing room items.
• Forward lost and found items to the Housekeeping office.
• Perform regular deep cleaning tasks and inventory checks.
• Address all guest requests to ensure satisfaction.
• Collect guest requests and preferences to personalize service.
• Actively review processes and contribute ideas to improve workflows.
• Assist laundry, public cleaning staff and house attendants during peak times.
• Perform departmental administrative tasks.
• Support compliance with FLHSS standards (Hotel Standards).
• Take on other reasonable tasks as assigned by the direct supervisor or a senior manager.

Qualifications

• Adherence to standards: follow and respect the Mandarin Oriental Hotel Group’s standards, including the code of conduct, sustainability and safety policies and standards for exceptional guest experiences.
• Professionalism and appearance: demonstrate professionalism, excellent manners and a well‑groomed appearance.
• Service orientation and quality awareness: possess a strong service orientation and high quality awareness to provide guests with the best possible experience.
• Work environment: thrive in a fast‑paced and dynamic work environment, remaining focused even during stressful times.
• Flexibility: willing to work early, late and weekend shifts to meet guests’ needs.
• Attention to detail: have a keen eye for detail and anticipate guests’ preferences, going above and beyond to exceed expectations.
• Independence and teamwork: work independently while demonstrating strong teamwork and actively supporting colleagues.
• Problem‑solving skills: possess excellent problem‑solving abilities and handle conflict situations with ease.
• Cultural sensitivity: aware of the needs and cultural differences of international guests.
• Hospitality: enjoy delighting guests, providing an exceptional experience and pleasantly surprising them.

Benefits

• Free meals.
• Support for public transport tickets (€365.00).
• Discounts on hotel stays and F&B across the entire group.
• Recognition and reward programs for colleagues.
• Exciting training and development opportunities.
• Global career advancement and transfer opportunities.
• Events and wellness programs for colleagues.

Collective minimum gross monthly salary: €2,088.00. An attractive, competitive salary starts at €2,200 per month. We are open to offering a higher salary depending on qualifications and professional experience.

Do you want to be part of an exciting pre‑opening team? We look forward to receiving your application!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Hospitality