Bell Attendant (m/f/d)

Mandarin Oriental; Wien; Vor Ort; EUR 21.204 - 25.399; Vollzeit

Benefits dieser Stelle

Kostenlose Mahlzeiten

Öffentliche Verkehrsmittel Unterstützung

Lern- und Entwicklungsprogramme

MOstay Programm

Gesundheits- und Wellnessprogramme

Zusammenfassung

Das Mandarin Oriental in Wien sucht einen Bell Attendant (m/w/d), der unvergessliche Momente für unsere Gäste kreiert. Zu den Aufgaben gehören die Gästebetreuung bei Ankunft und Abfahrt sowie die Unterstützung des Concierge-Teams. Die Position erfordert Flexibilität und ein hohes Maß an Professionalität.

Wir bieten ein dynamisches Arbeitsumfeld mit einem hohen Servicestandard. Zudem fördern wir das Wohlbefinden unserer Mitarbeiter durch kostenlose Mahlzeiten und Unterstützung bei öffentlichen Verkehrsmitteln in Höhe von 461 € jährlich.

Qualifikationen

• Professionelles Auftreten und hervorragende Manieren.
• Fähigkeit, in einem dynamischen Umfeld zu arbeiten.
• Kulturelles Sensibilität im Umgang mit internationalen Gästen.

Aufgaben

• Erstellung von WOW-Momenten für unsere Gäste.
• Unterstützung des Concierge-Teams bei Bedarf.
• Hygienestandards und Verhaltensnormen einhalten.

Kenntnisse

Serviceorientierung

Teamarbeit

Problemlösungsfähigkeiten

Jobbeschreibung

Das Mandarin Oriental, Wien wird in einem denkmalgeschützten Gebäude untergebracht und über 138 Gästezimmer und Suiten verfügen, die sich um einen Innenhof im Zentrum des Anwesens gruppieren. Es wird ein Restaurant, eine Bar und einen Außenbereich mit Garten umfassen. Darüber hinaus wird das Anwesen ein Spa im Mandarin Oriental bieten, das mehrere Behandlungsräume, einen Swimmingpool und ein gut ausgestattetes Fitnesscenter umfasst. Für Veranstaltungen und gesellschaftliche Anlässe stehen zudem verschiedene flexibel gestaltbare Bankett- und Tagungsräume zur Verfügung.

The 22 Mandarini Oriental Residences will be located on the top two floors of the building and will offer private access to the rooftop. Several of the apartments offer outdoor terraces with stunning views of the city. These are among the most exclusive apartments in the city, with owners enjoying the legendary service of Mandarin Oriental and direct access to hotel facilities.

Bell Attendant (m/f/d)

Responsibilities

• Creating MOWow Moments that surprise and inspire our guests.
• Collaborating with external partners to craft unique experiences for our guests.
• Having extensive knowledge of cultural, sports, and other activities in Vienna and its surroundings.
• Regularly performing all tasks within the Bell Desk, both at the hotel and the Mandarin Oriental Residences, including guest arrivals and departures (on foot or by car); picking up and transferring guests from the airport, train stations, or other locations; handling luggage; running errands for guests; handling mail and package deliveries; ensuring cleanliness in the hotel entrance; and attending to guests’ cars.
• Preparing reports according to MOHG standards.
• Upholding applicable standards such as LQE and Forbes, while staying updated on and implementing new standards.
• Supporting the Concierge team during designated shifts in the Front Office and contributing to daily operations.
• Representing the hotel and engaging actively with guests and colleagues.
• Implementing and adhering to the quality, sustainability, and FLHSS standards in the Rooms Division.
• Assisting and mentoring trainees and interns in the Front Office.
• Actively promoting the Fans of MO guest recognition program.
• Ensuring and maintaining high standards of hygiene, behavior, and appearance for the team.
• Handling guest complaints and comments tactfully and escalating them when necessary.
• Collaborating and coordinating closely with other departments.

What We Expect From You

• Adherence to Standards: You follow and respect the Mandarin Oriental Group’s standards, including the code of conduct, sustainability and safety policies, and standards for exceptional guest experiences.
• Professionalism and Appearance: You present yourself with professionalism, excellent manners, and a well‑groomed appearance at all times.
• Service Orientation and Quality Awareness: You have a strong service orientation and a high level of quality awareness to provide the best possible experience for our guests.
• Work Environment: You thrive in a fast‑paced and dynamic environment and maintain composure, even during stressful times.
• Flexibility: You are willing to work early, late, and weekend shifts to meet the needs of our guests.
• Attention to Detail: You have an eye for detail and anticipate guests’ preferences to exceed their expectations.
• Independence and Teamwork: You can work independently while also showing team spirit and actively supporting your colleagues.
• Problem‑Solving Skills: You possess excellent problem‑solving abilities and can handle conflict situations with confidence.
• Cultural Sensitivity: You have a keen understanding of the needs and cultural differences of our international guests.
• Hospitality: You take pleasure in delighting our guests, providing them with an exceptional experience, and surprising them in a positive way.

Our Commitment To You

• Free meals: This initiative is designed to enhance employee well‑being by providing convenient and nutritious meal potions throughout your day at work.
• Public transport ticket support (€461.00): As part of our commitment to promoting sustainability, we offer public transport ticket support.
• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Salary and Benefits

The collective minimum gross monthly salary for this position is €2.088,00.

There is willingness to offer a higher salary depending on qualifications and work experience.

We’re Fans. Are you?

We’re Fans. Are you?