Remote Developer Support Engineer (Cloud, Kubernetes)

Jobgether; Lavamünd; Vor Ort; EUR 106.000 - 159.000; Vollzeit

Benefits dieser Stelle

Remote-first

Flexible virtual work

Zusammenfassung

Jobgether is seeking a Developer Support Engineer to provide advanced backend support for complex systems, across cloud and self-hosted environments. You will investigate issues via logs, SQL, APIs, and diagnostics, collaborating with Support, Engineering, and Product teams.

The role emphasizes troubleshooting across distributed apps, Kubernetes, and NoSQL/SQL databases, with opportunities to influence product quality and internal knowledge sharing.

Qualifikationen

• 3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.

Aufgaben

• Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
• Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
• Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
• Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
• Use development and environment inspection tools to debug application behavior across multiple technical layers.
• Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
• Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshooting tasks.
• Support integrations involving REST APIs and third-party systems, helping diagnose data flow and connectivity issues.
• Work closely with Technical Support Engineering, Engineering, and Product teams to resolve escalated cases within defined scope.
• Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.

Kenntnisse

Java backend support

SQL queries

Linux CLI

REST APIs

Kubernetes

Scripting/Automation

NoSQL (ArangoDB)

Problem troubleshooting

Documentation & communication

Independent work

Ausbildung

Bachelor’s degree in Computer Science or related field

Tools

Docker

Microsoft SQL Server

MySQL

Postman

Jobbeschreibung

Jobgether is seeking a Developer Support Engineer to provide advanced backend support for complex systems, across cloud and self-hosted environments. You will investigate issues via logs, SQL, APIs, and diagnostics, collaborating with Support, Engineering, and Product teams.

The role emphasizes troubleshooting across distributed apps, Kubernetes, and NoSQL/SQL databases, with opportunities to influence product quality and internal knowledge sharing.