Regional Manager CQ/NQ

at; Österreich; Vor Ort; EUR 80 000 - 100 000; Vollzeit

Zusammenfassung

A leading national service provider is seeking an experienced Regional Manager to oversee operations in Central and North Queensland. The role focuses on operational excellence, financial performance, and client satisfaction across all teams. Key responsibilities include supporting team goals, driving business development, and fostering collaboration. Candidates should have significant leadership experience, strong commercial acumen, and proven success in service-oriented environments. This position offers a dynamic working environment and the opportunity for impactful leadership.

Qualifikationen

• Extensive leadership experience managing multi-disciplinary operational teams.
• Exceptional interpersonal and communication skills.
• Proven ability to deliver high levels of customer satisfaction in a service-oriented environment.

Aufgaben

• Support schedulers and technicians in achieving business objectives.
• Foster strong cross-functional collaboration to maintain smooth workflows.
• Drive business development initiatives to maximize productivity.

Kenntnisse

Leadership experience

Customer satisfaction

Communication skills

Commercial acumen

Financial reporting

Tools

CRM software

Scheduling software

Jobbeschreibung

Job Description

TVH is Australia's leading national mechanical (HVAC), electrical, fire, hydraulic, and general maintenance service provider. With over 650 employees nationwide, we are committed to delivering competitive and high-quality services to our broad customer base.

We are seeking an experienced and highly organised Regional Manager to oversee our Central and North Queensland (CQ/NQ) operations. This position is pivotal in ensuring operational excellence, financial performance, and client satisfaction across all teams within the region.

Key Responsibilities

• Support schedulers, Service Supervisors and technicians in achieving their goals aligned with business objectives
• Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement
• Monitor and own financial results for your region
• Become the face of the region for our customers, the first person for them to call
• Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer‑facing teams to maintain smooth workflows and accountability
• Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes
• Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning
• Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution
• Champion a positive workplace culture focused on employee development, high performance, and accountability
• Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth
• Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies

Qualifications & Experience

• Extensive leadership experience managing multi-disciplinary operational teams
• Strong commercial acumen with a track record of driving profitability and growth
• Proven ability to deliver high levels of customer satisfaction in a service-oriented environment
• Excellent communication, negotiation, and stakeholder management skills
• Experience with financial reporting, budgeting, and workforce planning
• Background in HR management including recruitment, performance management, and employee relations
• Proficient in operational dashboards, CRM, and scheduling software
• Strategic leadership and vision
• Results-driven with strong commercial focus
• Exceptional interpersonal and communication skills
• Problem‑solving and decision‑making aptitude
• Ability to foster collaboration across diverse teams
• Resilience and adaptability in a fast‑paced environment
• Commitment to continuous improvement and quality standards

Application Questions

Your application will include the following questions:

• How many years' experience do you have as a regional manager?
• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• How many years' experience do you have in employee relations?
• How many years' experience do you have as a Regional Operations Manager?
• Have you worked in a role where you were responsible for budget management & forecasting?
• What's your expected annual base salary?