Order Handling Specialist (80-100%)

ABB; Lavamünd; Hybrid; EUR 58.000 - 79.000; Vollzeit

Zusammenfassung

ABB, based in Baden, Switzerland, seeks an Order Management Specialist for UPS Systems in the Electrification/Power Protection area. You will be the primary contact for customers and partners, coordinating with Sales and Project teams to ensure timely delivery.

You will support project execution, manage inquiries, and maintain professional communication with internal stakeholders. The role is hybrid with a focus on customer satisfaction and smooth logistics.

Qualifikationen

• Completed commercial apprenticeship; HF is an advantage.
• Several years of experience in order processing or similar role.
• Fluent in German and French; English welcome; SAP experience.

Aufgaben

• Process orders by coordinating with Sales, Project and internal teams.
• Organize project material logistics with factory, suppliers and customers.
• Monitor order production status, delivery schedules and manage delays.
• Handle invoicing and customer account setup per guidelines.
• Support sales/project team by resolving issues and ensuring clear communication.

Kenntnisse

SAP

Customer service

Project management

Communication skills

German language

French language

English welcome

Ausbildung

Commercial apprenticeship

HF higher vocational education

Jobbeschreibung

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Project Operations Manager

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Your role and responsibilities:

As an Order Management Specialist, you serve as the primary point of contact for customers and business partners regarding UPS Systems within the Electrification/ Power Protection business area, based in Baden, Switzerland.

Reporting to the Head of Project management & Engineering, you play a key role in supporting the sales-& project management team by leveraging your customer service & project execution expertise to manage and respond to customer inquiries and project needs efficiently and professionally.

The work model for the role is: #hybrid

You will be mainly accountable for:

• Processes orders by coordinating with Sales, Project and other internal teams to ensure that customers receive accurate and timely delivery of products
• Organize project material logistics with factory, suppliers and customers
• Monitor order production status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction
• Handle invoicing and customer account setup in accordance with internal guidelines and project team input
• Supports the sales/ project team in execution phase by resolving customer issues and ensuring effective and efficient customer and internal stakeholders communication

Qualifications for the role:

• Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage
• Several years of professional experience in order processing or a similar role
• Agile and proactive mindset with a proven ability to take ownership of customer issues
• Solid knowledge and experience in customer service
• Confident user of SAP
• Experience in EU-Export Process is an advantage
• Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills
• Fluent in German and French; Italian is a plus and English is welcome

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The recruitment is led by Pedro Labian Sanchez, Talent Partner at ABB Switzerland, Ltd.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?