Operations Manager/Operations Manager:in - Enns, DAP1, AMZL

Amazon; Steiermark; On-site; EUR 55,000 - 65,000; Full time

Job summary

Amazon is seeking an Operations Manager in Austria to lead Area Managers and drive operational excellence across sites. You will manage shifts, analyse performance metrics, and collaborate with HR, Finance, health and safety, and security teams to meet targets.

You will mentor leaders, design site initiatives, and push continuous improvement while coordinating with cross-functional partners to ensure timely, accurate, and safe delivery of goods for Amazon’s customers.

Qualifications

• A degree or equivalent.
• Experience in people and stakeholder management.
• Strong verbal and written English; good local language skills.
• Experience in using data to influence business decisions.
• Experience in production and supply chains.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams on a shift and improve site performance.
• Analyze shift performance and implement actions to improve operational excellence.
• Collaborate with HR, Finance, Health and Safety, and Security.
• Design and deliver initiatives across sites to improve performance.

Skills

People management

Stakeholder management

English proficiency

Data-driven decisions

Supply chain knowledge

Lean/Six Sigma

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Word

Outlook

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About The Team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• A degree
• Relevant experience in people and stakeholder management
• Advanced proficiency in verbal and written English and intermediate proficiency in the local language
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Relevant experience in key areas of production and supply chains

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

For this position, the minimum gross base salary is listed below. The base salary listed corresponds to working on a full time basis. For part‑time hours, the salary will be pro‑rated.

The gross salary includes the respective minimum salary for this position in accordance with the applicable collective bargaining agreement. Depending on the candidate's skills, competencies, and experience, Amazon may offer a gross salary higher than the minimum gross salary determined by the collective bargaining agreement. There may be further pay components such as a sign‑on payment. In addition, the candidate may be eligible to participate in a restricted stock unit award operated independently by Amazon.com Inc. in the US.

See below the minimum gross base salary for this position:

Enns, AUT - 4,808.33 EUR Monthly

Company - Amazon SC Austria 1 GmbH

Job ID: A10492243