Operations Manager – NDIS service (0.8 FTE / 4 days considered)

at; Österreich; Vor Ort; EUR 50 000 - 62 000; Vollzeit

Zusammenfassung

A healthcare services provider in Australia seeks an experienced Operations & Client Outcomes Manager. This hands-on role focuses on overseeing service delivery, ensuring NDIS compliance, and leading a team to improve client outcomes. Ideal candidates will have strong leadership skills and experience in healthcare operations. Flexible working options are available, including full-time or 0.8 FTE.

Qualifikationen

• Experience as an operations manager in the healthcare sector.
• Proven leadership and team management skills.
• Strong understanding of NDIS operations.

Aufgaben

• Oversee service delivery and client outcomes.
• Lead and support Service Coordinators/Team leaders.
• Ensure safe and financially sustainable rosters.
• Monitor utilisation and recommend improvements.
• Handle incidents and complaints in compliance with requirements.
• Maintain focus on NDIS quality and audit readiness.
• Build relationships with relevant stakeholders.
• Contribute to strategic growth plans.

Kenntnisse

Client outcomes focus

NDIS compliance knowledge

Team leadership

Service quality improvement

Ausbildung

Relevant degree or certification

Jobbeschreibung

Operations Manager – NDIS service (0.8 FTE / 4 days considered)

Evida Living is a growing, values-driven NDIS provider based in Adelaide.
We support people with disability – many with complex psychosocial needs, behaviours of concern and/or guardianship – to live safely, meaningfully and on their own terms.

Our motto is “More Choice, More Joy, More Life.”
We are now seeking an Operations & Client Outcomes Manager to help us strengthen our services and grow sustainably.

The role

Reporting directly to the Director, you will lead the day-to-day operations of our NDIS services with a strong focus on:

• Client outcomes and satisfaction
• Quality, safety and NDIS compliance
• Supporting and developing frontline staff
• Sustainable growth in participants, hours and revenue

This is a hands‑on role, ideal for someone who enjoys being close to participants and staff, while also improving systems, rosters and service quality.

Core onsite hours: 9:00am–17:00pm (Mon–Fri), with additional administration/leadership duties performed outside these hours to meet workload and KPI requirements.
We’re open to full-time or 0.8 FTE / 4 days per week for the right person.

Key responsibilities

• Oversee service delivery and client outcomes across SIL, in‑home and community supports
• Lead and support Service Coordinators / Team leader, including supervision, coaching and performance feedback
• Work with the Director and admin team to ensure safe, efficient and financially sustainable rosters that comply with SCHADS
• Monitor utilisation, billable hours and roster margins, and recommend improvements
• Oversee incidents and complaints, ensuring they are recorded and responded to within required timeframes
• Maintain a strong focus on NDIS quality, documentation and audit readiness
• Build and maintain relationships with Support Coordinators, hospitals, OPA, allied health and other providers
• Contribute to Evida Living’s strategic growth plan, and help turn that plan into practical action

Application questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an operations manager?
• Have you worked in a role where you had team and/or line management responsibility?
• Do you have experience preparing work rosters?
• Do you have a current NDIS Worker Screening Check?
• How many years' experience do you have in the healthcare services industry?
• Do you have experience working towards targets and KPIs?
• What's your highest level of education?