Operations Centre Manager

at; Österreich; Hybrid; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A prominent medical service organization in Australia is seeking an Operations Centre Manager to lead their Operations Centre Team. You will ensure efficient transport services, manage team performance, and drive continuous improvement. The ideal candidate will have relevant qualifications and experience in operations management, alongside strong leadership skills. This full-time position offers flexible work arrangements and numerous employee benefits.

Leistungen

Salary packaging options

Employee Assistance Program (EAP)

Discounted gym membership

Non-accruable Office Closure Leave

Great parental leave benefits

Qualifikationen

• Minimum five years’ experience in operations management within a control centre or healthcare environment.
• Experience with rostering systems and industrial instruments.
• Satisfactory completion of safety screening.

Aufgaben

• Lead and manage Operations Centre Officers to achieve performance targets.
• Oversee real-time transport operations and ensure operational continuity.
• Drive continuous improvement through internal reviews and system refinement.

Kenntnisse

Leadership skills

Operations management

Client experience improvement

Compliance with health and safety

Ausbildung

Relevant tertiary qualifications in management, business, operations, logistics or emergency management

Postgraduate qualification in management or leadership

Tools

Rostering systems

Transport and patient booking systems

Jobbeschreibung

• Work for Australia's most trusted and iconic charity
• Access to salary packaging options to reduce your taxable income

The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

About the Role

As the Operations Centre Manager, you will foster a culture of excellence, accountability, and innovation across RFDS Victoria's Operations Centre Team to deliver efficient, high‑quality transport services. You will drive continuous improvement and translate strategic plans into effective operational frameworks, while supporting budgeting, performance reporting, and external audits and accreditation processes.

Key Responsibilities

• Lead, coach and manage Operations Centre Officers to achieve performance targets and deliver high‑quality service
• Oversee real‑time transport operations, resolving service disruptions and ensuring operational continuity
• Develop and implement strategies to improve client experience and maintain high standards of customer service
• Ensure compliance with health, safety, patient confidentiality and regulatory requirements
• Manage transport and patient booking systems and software for booking, dispatch and vehicle tracking
• Drive continuous improvement through internal reviews, innovation and system refinement

Success Profile and Benefits

• Relevant tertiary qualifications in management, business, operations, logistics or emergency management
• Minimum five years’ experience in operations management within a control centre, non‑emergency medical transport, healthcare or similar environment
• Experience with rostering systems and industrial instruments (e.g., Enterprise Agreements)
• Strong leadership skills with the ability to coach and develop a high‑performing team
• Postgraduate qualification in management or leadership (desirable)
• Knowledge of medical terminology and patient care requirements (desirable)
• Satisfactory completion of safety screening including a current Driver Licence, National Police Check and the right to work in Australia
• Employee Assistance Program (EAP)
• Salary packaging: up to $15,900 for everyday expenses + $2,650 for meals each Fringe Benefit Tax year
• Five non‑accruable Office Closure Leave days each year
• Fitness passport – discounted gym membership to gyms and pools that you and your family can enjoy
• Full‑time role with flexible work arrangements to work from home and at our offices, plus options for purchased leave
• Great parental leave benefits in addition to government parental leave

Diversity and Inclusion

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.

For any enquiries, please email

To access the position description and to apply please click the 'Apply' to be redirected to our Career Centre.

Applications close on Sunday 23rd of November 2025.