Operations and Field Effectiveness Lead (f/m/d)

Healthcare Businesswomen’s Association; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A prominent healthcare organization in Vienna seeks an Operations and Field Effectiveness Lead to enhance team performance and optimize customer engagement. The ideal candidate will have a strong background in customer insights, team management skills, and fluency in both German and English. A competitive salary and attractive benefits are provided, reflecting the organization's commitment to diversity and inclusion.

Leistungen

Market-competitive base salary

Attractive incentive program

Modern company pension scheme

Learning and development options

Worldwide career opportunities

Qualifikationen

• Proven experience in customer insights and segmentation design.
• Demonstration of translating data into actionable insights.
• Experience working cross-functionally with senior leadership.

Aufgaben

• Managing a team of Customer Excellence & CRM professionals.
• Driving field force enablement and planning.
• Deploying Field Force Engagement Dashboards.

Kenntnisse

Customer insights

Analytical skills

Communication skills

Team leadership

Cross-functional collaboration

Fluent in German

Fluent in English

Ausbildung

Bachelor’s or master’s degree in business analytics, economics or a related field

Tools

Apache Spark

Python

R

Data Visualization

Jobbeschreibung

Job Description Summary

#LI-hybrid Location: Vienna, Austria

The Operations and Field Effectiveness Lead empowers teams to deliver results through field force enablement and data-driven insights. This role improves processes, deploys engagement dashboards, and collaborates across functions to optimize customer impact. Leadership ensures commercial excellence and effective customer engagement.

Job Description

Major accountabilities

• Managing and ensuring the development of a team of experienced Customer Excellence & CRM professionals
• Proactively driving field force enablement and planning
• Carrying out Customer Engagement, Customer Insights & Segmentation, Tiering & Targeting together with TAs
• Field Force Engagement Dashboard deployment, Visualization and Insights
• Benchmarking to recommend coverage, frequency, SoV(Share of Voice)(Share of Rep) and enabling customer impact, Voice of the Customer
• Improving processes and tools to drive commercial and medical excellence
• Preparation and implementation of call plans, customer engagement KPIs, engagement processes and policies

Minimum Requirements

• Bachelor’s or master’s degree in business analytics, economics or a related field
• Proven experience in customer insights, segmentation design and methodologies and strong analytical skills
• Demonstration of translating data into insights that are actionable and meaningful.
• Excellent communication skills to effectively present findings and recommendations.
• Experience working cross-functionally and exposure to senior business leadership.
• Competitive and entrepreneurial mindset with proven track record of fostering innovation.
• Team leadership experience
• Written and spoken German and English

You’ll receive

In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, learning and development options as well as worldwide career opportunities within the Novartis group.

In accordance with Austrian law, we are obliged to disclose the minimum salary. For this position the minimum salary is € 82.000/year (on a full-time basis). The actual salary will be higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications, and individual competencies.

Commitment to Diversity and Inclusion / EEO paragraph

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Accommodation

Accessibility and accommodation If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to [e-mail] and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.

Skills Desired

Apache Spark, Artificial Intelligence (AI), Big Data, Data Governance, Data Literacy, Data Management, Data Quality, Data Science, Data Strategy, Data Visualization, Machine Learning (Ml), Master Data Management, Python (Programming Language), R (Programming Language), Statistical Analysis