Online Shop & Customer Relations Traineeship

lomography; Wien; Vor Ort; EUR 13.000 - 20.000; Vollzeit

Zusammenfassung

Lomography in Vienna is seeking a committed intern for the Online Shop & LomoLAB team. You will help with day-to-day operations of the online shop, customer support, and order processing, working with our international teams.

You will also assist in product testing, photography shoots, optimizing product pages, and lab tasks during busy periods. Fluent English and good photography knowledge are valuable; MS Office skills preferred.

Qualifikationen

• Strong communication skills and ability to work with diverse teams.
• Fluent English; additional languages are a plus.
• Solid photography knowledge and interest in the Lomography community.
• Well-organized, detail-oriented, and curious to explore new fields of work.
• Proactive, independent worker with a solution-focused mindset.

Aufgaben

• Help managing day-to-day operations of the online shop including customer support and order processing.
• Help managing returns, exchanges and refunds from direct channel customers.
• Assist in product testing and shootings with in-house photo and video teams.
• Help to optimize product and category pages.
• Assist LomoLAB lab tasks such as film development and scanning during busy periods.

Kenntnisse

Communication

English Fluency

Photography Knowledge

Organization & Detail Orientation

Proactive & Independent Working Style

Customer Service Experience

Problem Solving

MS Office

Tools

Microsoft Office

Jobbeschreibung

Lomography is looking for a committed, motivated, organized, photography enthusiast having a way with people and an interest for e-commerce who is not afraid of pitching in where it's needed. You will have the opportunity to work with our multi-cultural teams from around the world and will be able to work on many different tasks with sales and creative teams at our Vienna office.

As an intern for the Online Shop & LomoLAB team at Lomography, your duties will include:

• Help managing day-to-day operations of the online shop including customer support & order processing
• Help managing returns, exchanges and refunds from direct channel customers
• Assist in product testing and shootings with our in house photo and video teams
• Help to optimize product and category pages
• assist the LomoLAB team with film development and scanning tasks during busy times in the lab

• Very good communication skills
• Fluent in English - any additional language is a plus
• Good camera / photography knowledge
• Well organized, detail oriented & curious to explore new fields of work
• Excellent computer skills including Microsoft Office
• Focused on solutions, happy to search for workarounds
• Proactive and independent working style, open minded personality
• Experience in customer service, retail, blogging, copy writing, magazine editing or alike is an extra plus