National Service Delivery Manager

at; Österreich; Vor Ort; EUR 56 000 - 74 000; Vollzeit

Zusammenfassung

A leading recycling and waste management company in Australia is seeking a National Service Delivery Manager to optimize service delivery operations. The candidate will manage teams and ensure operational excellence. Responsibilities include process improvements, managing vendor relationships, and reporting to senior management. Applicants should have proven leadership experience in logistics or waste management. This full-time role is primarily located in Melbourne, Australia.

Leistungen

Employee Assistance Program

Option to purchase additional leave

Salary-sacrificed novated leasing

Health, wealth, lifestyle services and discounts

Career opportunities in a growing business

Qualifikationen

• Proven leadership experience in a fast-paced environment.
• Experience in waste management or logistics industry.
• Ability to manage processes in a medium to large organisation.

Aufgaben

• Lead and develop customer service teams to achieve KPIs.
• Oversee daily operations and resolve customer queries.
• Implement process improvements for efficiency.

Kenntnisse

Leadership and people management

Stakeholder engagement

Problem-solving

Planning

Customer interface skills

Tools

Excel

SAP

Jobbeschreibung

About the role

We are seeking a National Service Delivery Manager to lead and optimise our service delivery operations across Australia. In this key leadership role within Visy’s Recycling division, you’ll manage two teams – Service Delivery and Logistics Coordination – responsible for ensuring smooth operations and meeting service targets. You’ll focus on driving process improvements, resolving issues quickly, and developing a high‑performing team in a fast‑paced environment.

Key Responsibilities

• Lead, coach, and develop customer service teams to achieve KPI’s and operational excellence.
• Oversee daily operations, ensuring timely resolution of customer queries and escalations.
• Implement process improvements with a focus on efficiency and customer satisfaction.
• Manage external vendor relationships and performance in line with business expectations.
• Identify, investigate and implement strategies to reduce service failures.
• Oversee logistics coordination, including scheduling, SAP data integrity, and stock movements.
• Recruit, train, and mentor team members to achieve performance goals.
• Prepare and present performance reports and insights to senior management.

What You’ll Bring

• Proven leadership and people management experience in a fast‑paced environment.
• Demonstrated experience in a waste management or logistics industry.
• Strong customer interface and stakeholder engagement skills.
• Demonstrated ability to manage processes in a medium to large organisation.
• Proficiency in Excel, SAP experience desirable.
• Excellent problem‑solving, planning, and communication skills.
• Experience in logistics or recycling is advantageous.

What you’ll love when you join us

• Employee Assistance Program (EAP)
• Option to purchase additional leave
• Salary‑sacrificed novated leasing
• A collection of health, wealth and lifestyle services and discounts
• Career opportunities within a growing business

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

Application requirements

You will be required to meet Visy’s employment criteria which will include a criminal history check & pre‑employment medical.

Please note that only applications with the right to live and work in Australia will be considered for this position.

Job details

Job no: 50023891

Work type: Full Time

Location: Melbourne - North, Melbourne - West, Melbourne - Inner

Advertised: 25 Nov 2025 AUS Eastern Daylight Time

Applications close: 31 Dec 2025 AUS Eastern Daylight Time