N2 Network Support Engineer

Orange Business; Ebene Reichenau; Hybrid; EUR 50 000 - 70 000; Vollzeit

Zusammenfassung

A global technology company is seeking an N2 Network Support Engineer in Kärnten, Austria. In this role, you will provide expert technical support across operational teams, manage WAN, LAN, and SDWAN technologies, and develop training programs. With at least 3 years in a Networking or IT environment and certifications like CCNA and CCNP, you will enhance team skills and ensure seamless network operations. This position offers a flexible work environment and professional growth opportunities.

Leistungen

Global Opportunities

Flexible Work Environment

Professional Development

Career Growth

Caring and Daring Culture

Reward Programs

Qualifikationen

• 3 years of experience in a Networking or IT environment.
• Expertise in WAN, LAN, and SDWAN technologies.
• Experience in developing training programs.

Aufgaben

• Deliver expert technical support across operational teams.
• Create and document operational and technical deliverables.
• Manage production operations and incident resolutions.

Kenntnisse

Problem solving

Communication skills

Customer orientation

Knowledge sharing

Ausbildung

Degree in Communications IT or Engineering

Tools

CCNA

CCNP

Jobbeschreibung

About Us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Join us as an N2 Network Support Engineer, where you will deliver expert technical support across diverse operational teams, elevate the skills of your colleagues through training, and ensure seamless network operations while tackling challenges in SDWAN, WAN, and LAN technologies.

• Provide technical support to various operational teams in post-sales service, Delivery, and Customer Service, independently managing most technologies such as WAN, LAN, SDWAN, and security.
• Develop and deliver training and coaching to enhance the skills of personnel within the unit.
• Create and document operational and technical deliverables, including training materials, practical guides, and operational procedures for knowledge sharing.
• Manage production operations, changes, releases, and incident resolutions across SDWAN, WAN, and LAN networks and/or administration platforms of our offerings.
• Regularly undertake out-of-hours operations and client on-call duties on a rotational basis, progressively taking on responsibilities in line with skill development.
• Participate in transversal missions that support organizational initiatives, contributing to broader team objectives and enhancing collaborative efforts within the company.

About You

You are an innovative problem solver with a degree in Communications IT or Engineering, bringing 3 years of experience in a Networking or IT environment. With certifications such as CCNA and CCNP, you possess excellent communication skills, are customer-oriented, and demonstrate a continuous improvement mindset with a passion for knowledge sharing and collective growth.

Your Professional Skills

• Expertise in diagnosing and resolving network issues promptly while ensuring minimal service disruption.
• Proficiency in implementing and managing WAN, LAN, and SDWAN technologies to support operational requirements.
• Ability to develop and conduct comprehensive training programs that enhance team competencies.
• Skilled in creating technical documentation that facilitates knowledge sharing and fosters operational efficiency.
• Capability to manage production and release operations by adhering to best practices and organizational policies.

Your Soft Skills

• Demonstrates effective communication skills, ensuring clarity and understanding across technical discussions and training sessions.
• Exhibits a strong customer-oriented approach, focusing on delivering outstanding service that anticipates client needs.
• Promotes a culture of knowledge sharing, enhancing collaboration and teamwork through open communication.
• Maintains a continuous improvement mindset, always seeking opportunities for process enhancements and personal growth.
• Possesses strong reporting skills, ensuring accurate tracking and documentation of activities and outcomes.

At Orange, we are committed to empowering our people by fostering a culture of curiosity and continuous improvement. As an N2 Network Support Engineer, you will be at the forefront of innovative network solutions, where your contributions will create impactful customer experiences and drive our vision for technological excellence. We promise to support your professional development and provide a dynamic environment where knowledge sharing is encouraged, and every challenge is an opportunity to grow.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.