Loyalty Technology & Integration Manager (d / f / m) - Vienna

Leonardo Hotels Headoffice; Wien; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading hospitality group in Vienna is seeking a highly skilled Loyalty Technology & Integration Manager to oversee the implementation of a new loyalty platform. This hybrid role requires strong project management skills and experience with travel technology. The ideal candidate will serve as a liaison between the loyalty program team and technology vendors like Salesforce and Oracle. Join us and be yourself in an inclusive work environment.

Leistungen

30 vacation days

Training and development programmes

Discounts on accommodation

Opportunity for hybrid work

Qualifikationen

• Experience in travel technology environment, ideally hotel technology.
• Previous experience managing technology development projects with vendors.
• Experience with system integrations in hospitality or retail contexts.
• Strong understanding of software development lifecycles and project management.
• Willingness to travel internationally frequently.

Aufgaben

• Act as the main technical contact and project manager with vendors.
• Oversee end-to-end implementation of the new loyalty platform.
• Manage integration with existing hotel systems, particularly PMS.
• Translate business needs into technical requirements and vice versa.
• Identify and troubleshoot technical issues during implementation.
• Manage project timelines, deliverables, and budgets related to technology.

Kenntnisse

Travel technology experience

Project management

CRM systems knowledge

Excellent communication skills

Problem-solving

Proficient in English

Tools

Salesforce

Oracle

Jobbeschreibung

What we offer

• 30 vacation days & a 38-hours-week
• Opportunity to work in a hybrid model
• Free online language courses
• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Holiday & Christmas bonus - further special bonuses possible
• Team events

Your Main Duties

• Act as the main technical point of contact and project manager with our third-party CRM and loyalty platform vendor.
• Oversee the end-to-end implementation of the new loyalty platform, ensuring alignment with business requirements and technical specifications.
• Manage the integration of the new loyalty platform with existing key hotel systems, particularly Property Management Systems (PMS).
• Translate business needs into technical requirements and vice versa, facilitating clear communication between commercial teams and the tech vendor.
• Identify and troubleshoot technical issues, coordinating resolutions with the vendor and internal IT teams.
• Manage project timelines, deliverables, and budgets related to the technology implementation.
• Ensure data integrity and security standards are met throughout the platform implementation and integration phases.
• Provide technical support and guidance to the loyalty program team.

Your Profile

• Have experience in travel technology environment, ideally hotel technology environment.
• Have previous experience in a similar role, specifically managing technology development projects with third-party vendors such as Salesforce and Oracle.
• Demonstrable experience with large-scale system integrations, involving CRM, loyalty platforms, or PMS systems in a hospitality or retail context.
• Have a strong understanding of software development lifecycles (SDLC) and project management methodologies.
• Have excellent communication skills, with ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams.
• Be proficient in English; additional European languages are a plus.
• Willingness to travel internationally on a frequent basis.
• Thrives in a dynamic and evolving environment.
• BE YOURSELF – Be authentic and yourself!

About us

We are seeking a highly skilled and experienced Loyalty Technology & Integration Manager (d / f / m).

The ideal candidate will have experience in travel technology environment, ideally hotel technology environment and serve as the primary liaison between our loyalty program team and our new CRM and loyalty platform technology vendor.

Reporting to the Global Head of Loyalty, you will be the backbone of the team – ensuring the seamless implementation and integration of our new technological platform.

This is a hybrid role and requires frequent international travel.

Join our team and start your career journey with us as Loyalty Technology & Integration Manager (d / f / m) - Vienna!

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Your Contact Person

Rosa Stadler

Personalreferentin

Leonardo Hotels Central Europe

Landsberger Allee 117A

10407 Berlin