Life Sciences Customer Success Lead (DACH)

JoVE; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading scientific video solutions provider is seeking a Customer Success Specialist in Austria to help professors integrate video solutions into courses, enhancing teaching and student success. The ideal candidate should have a Master's degree or PhD in Life Science, be fluent in German and English, and possess strong networking skills. This role offers a competitive compensation package and opportunities for career advancement within a collaborative environment.

Leistungen

Competitive compensation packages

Direct impact on science research

Opportunity to work with global teams

Career advancement opportunities

Qualifikationen

• 1-3 years of experience in customer facing roles preferred.
• Knowledge of education, market trends, and challenges in assigned content areas.
• Strong passion for remote relationship-building.

Aufgaben

• Conduct daily outreach to Faculty to set up JoVE integrations.
• Deliver product awareness sessions across customer universities.
• Grow engagement by delivering presentations at exhibits and conferences.
• Ensure smooth implementation support for subscription renewals.
• Communicate customer feedback to sales, product, and marketing teams.

Kenntnisse

Fluent communication skills in German

Fluent communication skills in English

Strong interpersonal skills

Networking using cold calling

Ausbildung

Master's degree or PhD in Life Science disciplines

Jobbeschreibung

A leading scientific video solutions provider is seeking a Customer Success Specialist in Austria to help professors integrate video solutions into courses, enhancing teaching and student success. The ideal candidate should have a Master's degree or PhD in Life Science, be fluent in German and English, and possess strong networking skills. This role offers a competitive compensation package and opportunities for career advancement within a collaborative environment.