Lead Store Advisor (m/f/d)

G+C Dienstleistungs GmbH; Österreich; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

G+C Dienstleistungs GmbH is looking for a Lead Store Advisor in Vienna to drive sales performance and mentor Store Advisors. In this role, you will optimize inventory management, uphold visual merchandising standards, and contribute to innovative store processes.

The ideal candidate will have 3 years of retail experience, strong leadership skills, and be fluent in English with a B2 level in German. Join us to enhance the shopping experience and shape the future of our retail environment.

Qualifikationen

• 3 years of experience in retail operations or customer-focused environments.
• 1 year of leading teams or managing projects.
• Fluent in English and B2 level German.

Aufgaben

• Supervise and mentor Store Advisors.
• Drive sales performance and maintain operational excellence.
• Manage inventory tasks and uphold visual merchandising standards.

Kenntnisse

Team Leadership

Customer Engagement

Visual Merchandising

Retail Operations

Communication Skills

Inventory Management

Jobbeschreibung

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring Vienna store alive! As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well‑organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross‑Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 3 years of experience in retail operations or a customer‑focused environment with at least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.
• You are fluent in English and have a level of B2 German.

About the Team

In this role, you’ll collaborate closely with Store Advisors, mentoring them to enhance their skills and ensuring they embody our brand values in every interaction. You’ll work alongside store leadership, contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming, efficient, and visually appealing shopping experience, driving the store’s success and shaping the future of our retail environment.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.