Lead Plumbing Customer Service Manager – Growth & Impact

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A dynamic recruitment agency in Australia is seeking an experienced Customer Service Manager to lead their customer service team. The role involves managing day-to-day operations, enhancing customer experiences, and resolving complaints. Strong leadership and communication skills are essential. The company offers a supportive team culture and opportunities for career development, with competitive salary based on experience.

Leistungen

Competitive salary based on experience

Opportunities for ongoing training

Friendly team culture

Free parking

Great office environment

Qualifikationen

• Previous experience in a Customer Service Management or Team Leader role.
• Exceptional communication and leadership skills.
• Strong problem-solving ability with a solutions-focused mindset.
• Ability to work effectively under pressure in a fast-paced environment.

Aufgaben

• Leading and managing a team of customer service representatives.
• Developing and implementing customer service policies and procedures.
• Monitoring key performance metrics for improvements.
• Managing and resolving escalated customer complaints.

Kenntnisse

Customer Service Management

Leadership

Communication

Problem-solving

Jobbeschreibung

A dynamic recruitment agency in Australia is seeking an experienced Customer Service Manager to lead their customer service team. The role involves managing day-to-day operations, enhancing customer experiences, and resolving complaints. Strong leadership and communication skills are essential. The company offers a supportive team culture and opportunities for career development, with competitive salary based on experience.