IT Support Engineer (m/f/x)

Dynatrace; Linz; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A global software company based in Linz is seeking an IT Support Engineer to serve as the first point of contact for employees, primarily software engineers. The role involves triaging and resolving IT issues, supporting local events, and leading IT projects aimed at continuous improvement. A completed IT education and fluency in English and German are required. The minimum salary for this position is €53,000 gross per year, with potential for a higher salary based on qualifications and experience.

Leistungen

Career development program

Qualifikationen

• Ideally first practical experience in IT support.
• Ability to troubleshoot and accurately diagnose IT-related issues.
• ITIL Foundation Certification is a plus.

Aufgaben

• Act as first point of contact for employees to enable their digital work life.
• Triage tickets, resolve, qualify and escalate incidents and service requests.
• Execute local/regional projects as part of global programs.
• Install and provide high-performance notebooks and other equipment.
• Support IT training activities and local events.
• Identify improvement potential and collaborate with distributed IT teams.

Kenntnisse

Troubleshooting skills

Knowledge of Microsoft environment

Fluent in English

Fluent in German

Basic infrastructure knowledge

Ausbildung

Completed IT education

Jobbeschreibung

We are searching for a IT Support Engineer to join our Corporate IT Technical Support function based in Linz. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.

• You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Linz
• Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies
• Install and provide top‑notch equipment (high‑performance notebooks, Macbooks,…) for our modern workplaces
• Understand and evaluate the needs of our employees and support IT training activities
• Support local events and be responsible for digital collaboration tools and meeting room equipment
• Identify potential for improvement and collaborate with distributed IT teams
• Depending on your interests be part or lead several IT projects for continuous improvements

What will help you succeed

• Completed IT education and ideally first practical experience
• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)
• Ability to troubleshoot and accurately diagnose IT‑related issues
• Fluent in English and German
• Basic expertise in the infrastructure environment (network, etc.)
• ITIL Foundation Certification is a plus

Why you will love being a Dynatracer

• A one‑product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor‑made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is €53,000 gross per year based on full‑time employment (38.5 h / week). We offer a higher salary in line with qualifications and experience.