IT Service Management Lead | ITIL, ServiceNow | Hybrid

Greentube GmbH; Wien; Hybrid; EUR 70 000 - 75 000; Vollzeit

Zusammenfassung

A leading iGaming solutions provider in Vienna seeks a Senior IT Service Management Specialist. This role is responsible for ensuring smooth IT service operations, managing incident and problem resolutions, and supporting continuous improvement of processes. The ideal candidate has at least 5 years of ITSM experience and ITIL certification. This position offers a competitive salary, flexible working conditions, and various employee benefits.

Leistungen

Flexible working hours

Training budget

Subsidized meals and public transport

On-site fitness room and activities

Employee discounts and healthcare benefits

Qualifikationen

• Minimum of 5 years experience working in an IT Service Management (ITSM) area.
• Strong knowledge of ITSM processes for online business platforms.
• Skilled in leading workshops and facilitating process improvements.

Aufgaben

• Manage and coordinate IT service delivery processes including Incident, Problem, Change, Asset and Configuration Management.
• Ensure timely resolution of incidents and problems, minimizing business impact.
• Support the implementation and optimization of ServiceNow workflows for ITSM processes.

Kenntnisse

ITSM processes

ITIL certification

Service Management tools

English communication

Process design

Workshop facilitation

Ausbildung

ITIL certification (Foundation, Practitioner, Expert, or Managing Professional)

Minimum of 5 years experience in IT Service Management

Tools

ServiceNow

Jobbeschreibung

A leading iGaming solutions provider in Vienna seeks a Senior IT Service Management Specialist. This role is responsible for ensuring smooth IT service operations, managing incident and problem resolutions, and supporting continuous improvement of processes. The ideal candidate has at least 5 years of ITSM experience and ITIL certification. This position offers a competitive salary, flexible working conditions, and various employee benefits.