IT Operations Manager (m/f/d) Presales & Project Support

myneva Group; Wien; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading software solutions provider in Austria seeks an IT Services Manager to ensure the availability of IT infrastructure and manage service agreements. The ideal candidate has a degree in computer science, strong analytical, communication skills, and is fluent in German and English. The role offers a competitive salary and flexible work options including remote work.

Leistungen

Competitive salary with potential overpayment

Well-organized onboarding process

Modern office space

Public transportation ticket

Opportunity to work remotely

Qualifikationen

• Completed degree in computer science or business informatics.
• Experience with ticketing and monitoring tools.
• Very good written and spoken German (minimum C2).
• Very good written and spoken English (minimum B2).

Aufgaben

• Implementing IT services for continuous IT infrastructure availability.
• Developing and maintaining service level agreements (SLAs).
• Monitoring IT services to identify improvement opportunities.
• Coordinating incidents for rapid problem resolution.
• Cooperating with departments and service providers for smooth operations.

Kenntnisse

Analytical skills

Communication skills

Teamwork

Problem-solving mentality

Hands-on mentality

Ausbildung

Degree in computer science or business informatics

Tools

Ticketing systems

Monitoring tools

Jobbeschreibung

Your mission

• Responsibility for implementing IT services to ensure the continuous availability of the IT infrastructure
• Development and maintenance of service level agreements (SLAs)
• Monitoring and analysis of IT services to identify opportunities for improvement
• Proactive coordination and escalation of incidents (incident management) and ensuring rapid problem resolution
• Close cooperation with internal departments and external service providers to ensure smooth IT operations
• Implementation and monitoring of IT security policies and processes in accordance with applicable standards (ISO 27001 and C5T2 advantageous)

Additional area of responsibility: Pre-sales & project support

• Supporting sales in quotation situations relating to hosting and infrastructure
• Providing technical advice on the design of individual customer solutions
• Creating and maintaining sales support documents and presentations for hosting and IT services
• Assistance with calculating technical services and operating costs (e.g. cloud services, infrastructure, support levels)
• Close coordination with product management and sales to further develop market-driven IT service offerings
• Documentation and support in handing over new customer projects to the operations team and technical support in early implementation phases

Your profile

• Completed degree in computer science, business informatics or comparable training with relevant professional experience
• Experience in using common ticketing and monitoring tools
• Strong hands‑on mentality
• Strong analytical skills and a solution‑oriented approach to work
• Excellent communication skills and assertiveness
• Ability to work in a team, high level of commitment and organisational skills
• Willingness to travel occasionally
• Very good written and spoken German (minimum language level C2)
• Very good written and spoken English (minimum language level B2)

Why us?

• A meaningful and responsible role: Our software products allow our clients to focus on improving the lives of their service users by providing more time for care and support.
• Classification according to the collective agreement ST1, starting at EUR 3.843, with willingness for overpayment depending on qualifications and experience.
• A varied and exciting role in a forward‑looking and growing environment with flat hierarchies, short decision‑making processes, and plenty of opportunities to contribute your ideas.
• A well‑organised onboarding process and mentors to help you settle into our company from day one.
• In addition to professional life, we also value private interactions, for example during shared lunches.
• A modern office space and a public transportation ticket (annual pass for Wiener Linien).
• The possibility to work up to 45% of your time remotely.

Contact information

If this sounds like you, we look forward to receiving your CV including your salary expectations and earliest possible starting date via our online application form!