Information Technology Support Specialist

Sharp Brains Recruitment; Wien; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A tech recruitment agency is seeking a Deskside Support Technician for a full-time contract position in Vienna, Austria. The technician will provide end-to-end technical support for desktop and laptop systems, manage device lifecycles, and ensure compliance with IT policies. Key responsibilities include troubleshooting hardware/software issues, administering software installations, and providing VIP support. Candidates must have proper German certification and experience with tools like SCCM and ServiceNow.

Qualifikationen

• Ability to provide end-to-end technical support for both desktops and laptops.
• Experience with troubleshooting hardware and software issues.
• Familiarity with ITIL practices for incident and service request management.

Aufgaben

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Deliver support using tools such as SCCM, Intune, and ServiceNow.

Kenntnisse

Technical support

Windows OS

SCCM

Intune

ServiceNow

Active Directory

Ausbildung

German certification

Tools

MS Office

VPN clients

Jobbeschreibung

Developing Talent, Managing Risk | Experience in Internal Audit, HR & Tech Recruitment | Driven by People & Process Excellence

Skill Set: Deskside Support Technician Level 1

Position: Full Time Employment & Backfill

Contract: 1‑year B2B/Freelance

Key Responsibilities

• Provided end‑to‑end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart‑hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic …
• Followed ITIL practices for incident, problem, and service request management in corporate …

Other Requirements

Note: The Technician should be properly German certified and the technician should be a proper freelancing company with proper rights.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology