Head of Security and Fraud (Remote)

Recruiter4you; Wien; Remote; EUR 100 000 - 125 000; Vollzeit

Zusammenfassung

A fast-growing company in the crypto space is seeking a Head of Security and Fraud. This fully remote role involves leading fraud management and ensuring risk mitigation across all payment functions. The ideal candidate will have over 5 years of experience in payments or fraud management in the online gaming industry, strong leadership skills, and a deep understanding of crypto payment systems.

Qualifikationen

• 5+ years in a senior Payments, Fraud, or Risk role within online gaming.
• Leadership experience in building and managing teams.
• Proven chargeback resolution expertise.

Aufgaben

• Lead chargeback prevention and dispute resolution.
• Implement fraud detection strategies.
• Conduct training on emerging fraud trends.

Kenntnisse

Chargeback resolution

Fraud detection

Team leadership

Communication skills

Crypto payment systems

Analytics tools

Jobbeschreibung

We act as a true HR Business Partner - providing tailored HR advisory while connecting the right talent with the right opportunities. Our focus is on delivering exceptional service and building long-term success for both businesses and candidates.

Recruiter4You is a brand operated by Consultant4You LTD a company based in Gibraltar.

We are supporting our client, a fast-growing company within the Web3 / Crypto space, in identifying a talented Head of Security and Fraud to join their leadership team. This is a fully remote position, reporting directly to the Head of Operations, and will take full ownership of all payments, fraud, risk, and security-related functions across the business.

Responsibilities

• Lead chargeback prevention, management, and dispute resolution
• Develop and implement strategies to detect and mitigate fraud across both crypto and fiat channels
• Define and maintain account and bonus abuse prevention policies
• Provide training and conduct regular 1-to-1 sessions with team members, ensuring awareness of emerging fraud trends and best practices
• Act as the main point of contact for all payments, fraud, and risk-related matters
• Oversee and review user activity to identify and reduce high-risk behaviours
• Deploy and optimise fraud, KYC, liveness, and other verification tools to protect the business
• Set and refine fraud rules, triggers, and workflows
• Produce reports on SLAs, KPIs, payment performance, and fraud trends for senior leadership
• Collaborate with third-party providers and support the integration of new payment methods and fraud solutions
• Create and maintain internal procedures for withdrawals, verification, deposit issues, and bonus abuse
• Provide guidance on payment approval, routing, and decline rate optimisation

Requirements

• 5+ years of experience in a senior Payments, Fraud, or Risk role within the online gaming industry
• Strong leadership experience in building and managing teams
• Proven expertise in chargeback resolution and prevention
• Excellent communication skills in English
• Deep understanding of crypto payment systems and crypto-related fraud mitigation
• Hands-on experience using analytics tools to identify fraud patterns, payment trends, and operational risks